MS Dynamics 365 & Business Central Service Desk Analyst. £40K
Support with clarity. Solve with purpose. Help customers get more from their systems.
This role is for someone who doesn't just answer support queries but understands the impact behind them. If you enjoy solving problems, improving processes, and helping people use Microsoft Dynamics 365 \& Business Central with confidence, you'll feel right at home here.
The Role
We're looking for a Microsoft Business Central Service Desk Analyst to be the first point of contact for our customers. You'll be central to how we deliver support, not just resolving issues, but improving how customers use their systems day to day. Alongside hands\-on support, you'll guide users through best practice, deliver training, and contribute to a more proactive, customer\-focused service.
Where You'll Make an Impact
- Customer Support That Adds Value You'll go beyond fixing issues, helping customers understand how to use Business Central effectively through clear advice, guidance, and training.
- Business Central Expertise You'll handle a wide range of queries, from simple how\-to questions through to data investigations, posting errors, and configuration challenges.
- Ticket Management That Drives Quality You'll manage tickets with accuracy and ownership, meeting SLAs while focusing on root causes rather than quick fixes.
- Training \& Customer Enablement You'll deliver virtual training sessions and workshops, and create resources that improve customer confidence and adoption.
- Data Accuracy \& Financial Awareness You'll think critically about how issues affect financial data, processes, and reporting, ensuring solutions are accurate and meaningful.
- Continuous Improvement You'll spot patterns in recurring issues and suggest improvements that reduce future support demand.
- Team Collaboration You'll work closely with internal teams, sharing knowledge and helping raise the standard of support across the business.
- Compliance \& Security You'll handle customer data responsibly, ensuring all work aligns with GDPR and internal security standards.
This isn't just about answering tickets. It's about helping customers genuinely understand their system, improving how support is delivered, and making Business Central easier to use every day. You'll have the opportunity to influence, guide, and improve, not just react.
About You
You enjoy solving problems and explaining solutions clearly. You're comfortable working directly with customers, but you also think about how things could be done better. You likely recognise yourself in the following:
- You prefer solving root causes over applying repeat fixes
- You can explain technical concepts in a simple, user\-friendly way
- You're confident working with financial data and ERP processes
- You enjoy helping others learn and grow
- You're organised, detail\-focused, and customer\-driven
You don't need to match everything exactly, but you should feel confident in:
- Troubleshooting posting errors and general ledger issues
- Supporting purchase and sales processes, journals, and transactions
- Investigating discrepancies, missing data, and reconciliation issues
- Understanding master data, dimensions, and their reporting impact
- Supporting setup and configuration of customers, vendors, and items
- Explaining workflows such as posting groups, approvals, and document processes
Your Technical Background
You should bring solid experience in:
- Supporting multiple customers on Dynamics 365 Business Central (2\+ years)
- Customer\-facing technical support environments
- Ticketing systems such as Halo, Zendesk, or ServiceNow
- Microsoft tools including Excel, Word, and Modern Workplace applications
- ITIL or similar service management frameworks
- AAT Level 2 (or equivalent finance experience)
- MB\-800 certification (or equivalent)
- Delivering training or customer workshops
- A balance of technical support and customer engagement
- Opportunities to deliver training and share knowledge
- The chance to influence how support is delivered
- Ongoing development and learning opportunities
- Flexible working with remote options
Work Location: Hybrid remote in Reading RG1
This listing is from indeed. View original listing ↗