Motor Claims Handler (FNOL)

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims.

This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.

What you'll be doing:

• Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.


• Manage a caseload of claims by phone and in writing, keeping every case moving.


• Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.


• Spot and escalate any suspicious activity or potential fraud.


• Prioritise your workload to meet service standards and deadlines.


• Deliver a consistently professional, helpful experience to everyone involved.

• Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).


• Excellent communication and active-listening skills.


• Strong attention to detail and confidence using a range of computer systems.


• GCSEs (or equivalent) at grade C/4 or above in English and Maths.


• Willing to work towards the CII Certificate, with full funding and support.

• Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.


• Annual salary reviews and a recognition bonus of up to GBP300.


• 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.


• Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.


• Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.


• Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.


• Contributory pension and a GBP1,000 refer-a-friend bonus.


• Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.


• Active sports & social club and on-site Mental Health First Aiders.


• A Living Wage and Living Hours employer, and Disability Confident Committed.

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