Merchant Activation Specialist
<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">🌍 About the team</h2>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Merchant Activation team</strong> is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.</div>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">To do so, the team focuses on three core objectives:</div>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Delivering high-impact onboarding</strong> for Retail Networks, with tiering-based levels of service adapted to each merchant's profile</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Boosting activation at every stage</strong> of the merchant partnership, through the most efficient operating model for each channel and merchant type</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Hitting and maintaining our activation KPIs</strong> in terms of SLA, quality, and generated TPV</li>
</ul>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.</div>
<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">😀 Purpose of the job</h2>
<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Reporting to the Merchant Activation Manager, the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Merchant Activation Specialist</strong> is responsible for:</div>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Identifying training needs and developing tailored training plans in collaboration with brands</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Continuously enhancing training programs, exploring new formats, and staying ahead of the curve</li>
</ul>
<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">💡 Skills & Knowledge</h2>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Fluent in French, English, Italian, and/or Spanish</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Excellent verbal and written communication skills, with a strong client-facing posture</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Highly organized, detail-obsessed, and operationally excellent</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Humble, action-driven, and comfortable working cross-functionally</li>
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<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">🚀 Recruitment Process</h2>
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<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Talent Acquisition interview</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Case study</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Hiring Manager interview</li>
<li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Team fit</li>
</ol>
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