Membership Sales Manager

<p><strong>The Role…</strong></p>
<p>The role of the Membership Sales Manager is to identify Soho House’s highest-value members, build a connection, and bring them in.</p>
<p>There are two key skills to the role, and you must be able to move fluidly between them. The first is structured, disciplined pipeline management, with a focus on maintaining momentum, cadence and ensuring that no opportunity is lost to a lack of process. The second is the ability to build authentic, unhurried relationships with high-net-worth individuals who are experienced with premium products and have high expectations of the people who approach them.</p>
<p>The Membership Sales Managers work as part of a collaborative team with a shared goal and a shared pipeline. Experience working within a structured CRM and funnel system to support the efforts of the team as a whole is essential.</p>
<p>Once the sale has been closed the member is handed off to the Account Management team, and the Sales Manager will return to the pipeline, which is drawn from a mixture of an internal funnel, and their own personal network.</p>
<p><strong>Main Duties…</strong></p>
<p><strong>Sales and Pipeline Management</strong></p>
<ul>
<li>Own and manage a rolling pipeline of qualified prospects, maintaining full visibility across every stage from first contact to close.</li>
<li>Replenish your pipeline weekly to ensure a steady cadence of outreach, meeting and conversion.</li>
<li>Draw prospects both from an internal funnel and a personal network of high-net-worth individuals suited to Soho Houses Premium Membership.</li>
<li>Drive the quality of the pipeline and subsequent membership growth by ensuring the community maintains a strong, vibrant and diverse membership base.</li>
<li>Qualify prospects rigorously against membership criteria at each stage before progressing, ensuring the integrity of the funnel and the quality of the conversions.</li>
<li>Conduct a minimum of 20 prospect meetings via phone, video or in person per week, maintaining a consistent and disciplined outreach cadence.</li>
<li>Lead all sales conversations with confidence and authority, representing Soho House knowledgably and tailoring the positioning for each individual prospect</li>
<li>Be prepared to run sales conversations that are personal and tailored to sophisticated prospects who recognise a script. Represent Soho House with the credibility and ease that is reflective of your audience</li>
<li>Handle objections confidently, and bring every interaction to a clear conclusion</li>
<li>Attend Soho House’s specially curated events to build authentic relationships with prospects quickly and introduce them naturally into the pipeline</li>
<li>Target a conversion rate of 15% from meeting to sale, achieve 150 new member sales per rolling year</li>
<li>Complete a clean handoff to the Account Management team within 48 hours of every sale - warm introduction, member profile, any context relevant to onboarding</li>
<li>Work closely with the sales team as a unit to create a strong conversion rate and a diverse, informed and interesting membership base that is reflective of Soho House values.</li>
</ul>
<p><strong>Reporting, Insight &amp; Performance</strong></p>
<ul>
<li>Deliver market intelligence reporting to the Membership Sales Director - what prospects are saying, what objections are recurring, and recommendations for improvements based on member feedback</li>
<li>Report weekly pipeline metrics to the Membership Sales Director: contacts made, meetings held, proposals sent, sales closed</li>
<li>Maintain accurate pipeline records in a shared CRM</li>
</ul>
<p><strong>Success Metrics</strong></p>
<ul>
<li>150 sales per rolling year of well qualified members</li>
<li>High quality pipeline management including rate of outreach, conversion to meetings and conversion to sale</li>
<li>High quality and systematic data-management and reporting</li>
<li>Close alignment and collaboration with Membership Sales team</li>
<li>Revenue generated from sales</li>
</ul>
<p><strong>Requirements / Qualifications</strong></p>
<ul>
<li>Proven track record of selling in a high net worth or luxury environment</li>
<li>Comfortable with high-volume outreach and a structured sales cadence – this is not purely a relationship-led role, it requires consistency and disciplined daily routine</li>
<li>Outstanding interpersonal skills: warm, credible, and at ease in premium environments</li>
<li>Self-directed and disciplined – able to manage a full pipeline and maintain cadence on a day to day basis</li>
<li>Resilient under pressure, able to sustain consistent performance to meet a demanding rolling target</li>
<li>Highly organised with excellent CRM discipline and a habit of logging everything</li>
<li>A familiarity with Soho House or an equivalent premium membership environment</li>
</ul>
<p></p>
<p><strong>Benefits…</strong></p>
<p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.</p>
<ul>
<li>Annual Every House Membership</li>
<li>50% off Food &amp; Drink, 7 days a week</li>
<li>Staff Room Rates</li>
<li>Private Health and Dental Care</li>
<li>Weekly Pay</li>
<li>Life Assurance</li>
<li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li>
<li>In Office Dog Policy on Fridays</li>
<li>Season Ticket Loan</li>
<li>Christmas Office Closure</li>
<li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li>
<li>Free Counselling Sessions</li>
<li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li>
<li>Continuous training to develop yourself personally and professionally</li>
<li>Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
</ul>
<p></p>
<p> </p>

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