Membership Product Director - Dis-loyalty (12-month FTC)
Company Description
We are looking for an ambitious Membership Product Director to join the Dis\-loyalty team at Ennismore on a 12\-month maternity cover contract, reporting to the VP of Digital Marketing, Product \& E\-Commerce.Work in close partnership with the EVP of Dis\-loyalty, collaborating to drive membership growth \& meet commercial targets.
About Dis\-loyalty
Dis\-loyalty is Ennismore's game\-changing travel and food membership – and one of the most exciting initiatives in hospitality today. Rather than rewarding repetitive behaviour, Dis\-loyalty actively encourages members to explore new destinations and experiences, turning the traditional loyalty model on its head. This is a bold, category\-defining product, and this role sits right at its heart.
The Role
We are looking for an experienced and inspiring Product leader to cover a period of maternity leave and take ownership of the Dis\-loyalty membership platform. Reporting into the EVP of Digital Marketing, Product \& E\-Commerce, you will lead product strategy and execution across web, mobile, and app channels – ensuring the platform continues to deliver exceptional experiences for members while supporting Ennismore's expansion ambitions.
Managing a team of 3 direct reports (\& 2 indirect reports) with at least ten years of product management experience under your belt, you bring deep expertise across digital product development, product operations and AI\-first product thinking. You are as comfortable setting a long\-term product vision as you are rolling up your sleeves to drive delivery in a fast\-paced, agile environment. You sit between Engineering and business teams, responsible for translating and prioritising business needs to technical requirements and actionable roadmap.
This role is a fixed\-term contract, to start in August 2026\.
Job Description Key Responsibilities
Product Strategy \& Vision
- Define and own the product strategy for the Dis\-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives.
- Set a compelling, forward\-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI\-first approach at its core.
- Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross\-functional communication at every stage.
- Take full ownership of the customer\-facing product experience across the Dis\-loyalty app, web platforms, booking engine, and brand websites.
- Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity. Own the Dis\-loyalty tooling support for the operational teams.
- Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.
- Direct line management of the Product Managers (2\) and the Product Design Manager (1\). Continue to build and develop a high\-performing Product organisation through coaching, mentoring, and active talent development.
- Provide clear line management and create an environment where the team can do their best work, proving a safe space for development \& feedback.
- Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs.
- Act as a trusted senior voice across the business, building strong relationships with internal and external stakeholders.
- 10\+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels — web, mobile, and app.
- Strong working knowledge of agile methodologies, with experience thriving in fast\-paced, iterative product environments.
- Proven experience building successful products at scale.
- Hands\-on experience leading app development and optimisation, with an uncompromising focus on quality and user\-centred design (Figma).
- Experience leading marketplace products, including scaling operations and improving platform efficiency.
- Data\-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.
- Hospitality and/or membership experience is a plus, but not essential.
- Excellent leadership and communication skills — you can inspire and drive cross\-functional teams, and know how to bring diverse stakeholders on the journey.
- Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.
- Proven ability to manage complex stakeholder relationships with confidence and clarity.
- Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.
- 25 days holiday (and bank holidays), pension and life insurance
- A health cash plan to claim money back and get access to lots of ways to support your physical \& mental wellbeing
- Treat yourself with lots of retail \& hospitality perks through our partners
- Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
- Extra time off to volunteer with one of our partner charities
- Cycle to work scheme
- Enhanced Family Leave
- Join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an
- environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
- A competitive package and plenty of opportunity for development.
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