Membership Manager

The company

Join the founding team at 16 Charles Street, a new private members club opening in 2026\.

More than a club, Les Amis is a way of life – an invitation into an international circle of kindred spirits who share a love for the Loulou lifestyle.

Job description

Founding Membership Launch

• Support the launch and operational rollout of the Founding Membership programme


• Work closely with internal stakeholders to define and implement membership flows, automations and application processes


• Oversee updates to application forms, including payments, wording, design and user experience


• Coordinate transactional communications and member\-facing messaging


• Support the creation and management of membership categories including Committee, Ambassador, Comp and Annual memberships


• Coordinate member outreach strategies and CRM segmentation


• Review membership applications and support presentation processes to the Board


• Build and document onboarding journeys and operational procedures ahead of opening

• Oversee all member records, profiles and statuses within the CRM system


• Ensure data accuracy and consistency throughout the membership lifecycle


• Define and document CRM processes alongside the Membership and Tech teams


• Support the development of reporting tools, dashboards and membership analytics


• Work on payment workflows and member portal development


• Coordinate GDPR\-compliant communication and segmentation strategies

• Define and structure the member onboarding journey


• Develop annual welcome packs and member gifting strategies


• Build retention and renewal strategies


• Coordinate member engagement initiatives, including committee and founding member events


• Help shape partnerships and member programming ahead of opening


• Create thoughtful member touchpoints (birthdays, holidays, personalised attentions, etc.)


• Support the creation of a “dog membership” programme and associated member experience

• Collaborate on all membership communications, branding and copywriting


• Support the social media strategy alongside the Marketing team


• Ensure consistency of tone, positioning and member experience across all touchpoints

• Define membership financial targets and reporting structures


• Coordinate procedures relating to membership revenue, accounting and F\&B allowances


• Support revenue growth initiatives and identify new membership opportunities


• Help structure interview and site\-tour processes for prospective members

• Strong organisational and project management skills


• Excellent attention to detail and operational mindset


• Experience in hospitality, membership, CRM or luxury service environments preferred


• Comfortable managing multiple projects simultaneously in a fast\-paced opening environment


• Strong communication and interpersonal skills


• Solutions\-oriented with a hands\-on attitude


• Entrepreneurial spirit and excitement for building processes from the ground up


• Passion for hospitality, guest experience and community\-building

• Senior experience in hospitality, ideally within members clubs, fine dining, or lifestyle\-driven restaurant environments

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