Member Services Assistant
Location: Glasgow City Centre
Contract Type: Fixed Term, Full Time
Contract Length: October 2026 \- 31st January 2027\.
Hours: Full\-time, Monday – Thursday 8\.45am – 4\.30pm, Friday 8\.45am – 3\.30pm
Hourly Rate: £13\.09
Department: Member Services, reporting to Member Services Manager
About The Transport Credit Union
The Transport Credit Union is a long\-established member\-owned financial cooperative, proudly serving the transport industry employees and their families. We’re passionate about providing excellent service, fair financial products, and a friendly, supportive workplace.
The Role
We’re looking for an enthusiastic and reliable person to join our Member Services team on a fixed\-term basis over the festive period. This is a great opportunity to gain experience in a friendly financial services environment, supporting our members with their account queries, general member service and administrative tasks, while helping us provide a high level of service during a busy time of year.
Key Responsibilities
- To provide excellent member (customer) service via phone, email, and in person
- Assist members with loan and savings account enquiries
- Help to process transactions accurately and efficiently
- Support the wider team with administrative tasks during busier periods
- Maintain confidentiality and uphold the Credit Union’s values and service standards
We’re looking for someone who is:
- Friendly, professional, and enjoys helping people
- Confident communicating with members and colleagues
- Highly organised and attentive to detail
- Has some administrative experience and is comfortable using computers and handling data accurately
- Reliable and able to work the hours listed.
Additional Information
· Salary £24,000 p/a
· Pro\-rata annual leave included
· Opportunity to gain experience in a supportive, member\-focused environment
· The successful candidate will be subject to pre\-employment checks, including a credit check and satisfactory reference checks.
Equal Opportunities
The Transport Credit Union is an equal opportunities employer. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of age, disability, sex, race, sexual orientation, gender reassignment, religion or belief,
How to Apply
Please send your CV to recruitment@transportcu.co.uk by Monday 28th September. You will be asked to complete a short application form. Interviews will be held in early October.
Pay: £13\.09 per hour
Expected hours: 35\.25 per week
Work Location: In person
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