Meeting and Events Co-ordinator

POSITION TITLE: Meetings and Events Coordinator

RESPONSIBILITIES

• Actively work as a member of the team, contributing to maximising revenue and generating business.


• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service.


• Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.


• Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.


• Effective diary management maximising yield and revenue per available meeting room whilst closely evaluating conversion statistics and lead in times.


• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.


• Create accurate written confirmations and quotations for clients in line with departmental standards.


• To follow through inquiries in terms of rooming list, deposits and billing and handover effectively to Reservations.


• Ensure accurate and up to date customer records in Opera and the C&B databases and that all best practices are followed and maintained.

This listing is from reed. View original listing ↗