Medical Receptionist
Job Summary:
We are looking to recruit two new receptionists to join our well established team.
Receptionist 1 \- 18\.5 hrs a week
Monday 0800\-1700
Tuesday 1230\-1800
Wednesday 0900\-1300
Receptionist 2 \- 18\.5 hrs a week
Wednesday 0745\-1300
Thursday 0900\-1800
Friday 0845\-1300
Closing Date: 17/07/2026
INTERVIEWS WILL TAKE PLACE TUESDAY 28/07/26 IN THE AFTERNOON
The role of GP receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, care navigating patients to other services, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Responsibilities:
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e\-requests for appointments using Ask My GP (online consultation) and EMIS web (clinical system).
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. SNOMED code data on EMIS Web
g. Data entry of new and temporary registrations and relevant patient information as required
h. Input data into the patient’s healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Provide cover during staff absences
c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
d. Complete opening and closing procedures in accordance with the duty rota when required
QUALIFICATIONS
Essential:
Educated to GCSE level or equivalent
GCSE Mathematics \& English (C or above)
EXPERIENCE
Essential:
Experience of working with the general public
Experience of administrative duties
Desirable:
Experience of working in a health care setting
SKILLS
Essential:
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Desirable:
EMIS user skills
PERSONAL QUALITIES
Essential:
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Other Requirements
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Job Type: Part\-time
Pay: £12\.78 per hour
Benefits:
- Free parking
- On\-site parking
- GCSE or equivalent (required)
- Customer service: 1 year (required)
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