Medical Receptionist Cover Person

Job Overview

We are seeking a proactive and compassionate Medical Receptionist/Care Navigator Cover Person to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your energetic approach will help create a welcoming environment, ensuring smooth operations and seamless patient experiences. This position offers an exciting opportunity to support patient care navigation and administrative functions in a dynamic healthcare setting.

Hours

Expected to do a minimum of 10 hours per week, must be flexible between the hours of 8am\-6:30pm Monday\-Friday and able to provide short notice cover.

Responsibilities

• Greet patients warmly and assist them with check\-in procedures, ensuring all necessary documentation is completed accurately.


• Answer incoming phone calls promptly, directing inquiries to appropriate staff or scheduling appointments as needed.


• Manage appointment scheduling, rescheduling, and cancellations with precision and professionalism.


• Maintain organised patient records, update electronic health records, and ensure confidentiality at all times.


• Coordinate with healthcare providers to facilitate patient care navigation, including follow\-up appointments and referrals.


• Assist with administrative duties such as filing, data entry, and managing correspondence to support clinic operations.


• Provide clear guidance to patients regarding clinic procedures, policies, and available resources to enhance their experience.

Requirements

• Previous office experience or administrative experience in a healthcare or similar setting is highly preferred.


• Strong organisational skills with the ability to multitask efficiently in a fast\-paced environment.


• Excellent communication skills—friendly, clear, and professional in all interactions.


• Ability to handle sensitive information with discretion and maintain confidentiality.


• Proficiency in using office software such as electronic health record systems (EMIS Web and Docman10X), Microsoft Office Suite, or similar tools.


• A positive attitude combined with energy and motivation to support both patients and team members effectively.

Join us in making a difference by delivering outstanding patient service while supporting vital healthcare operations!

Pay: £12\.71 per hour

Expected hours: No less than 10\.0 per week

Benefits:

• Company pension


• Free parking


• On\-site parking

Work Location: In person

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