Medical Receptionist/Administrator

Job responsibilities

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Registering new patients and temporary residents

Advise patients of relevant charges for private services, accept payment and issue receipts before private work is completed.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

Ensure reception and waiting areas are kept neat and tidy

Re\-stocking of information leaflets, forms, sample bottles etc. as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated by Lead Receptionist / Deputy Lead Receptionist.

Ensure up\-to\-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis.

Regularly check tasks and notification on SystmOne.

Check fridge daily for lab specimens ready for courier collection.

This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Manager or Office Manager.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Equipment, machinery \& Systems

Personal Computer system including internet activity which is utilised as a means of communication both internally and externally

Practice Clinical System (SystmOne) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary.

The post\-holder is responsible for, in conjunction with others, maintaining the accuracy of the Practices Clinical System (SystmOne)

Assignment of work

The post\-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line\-management for the post\-holder. The post holder will take instruction on a day to day basis from the Office Manager. However, the post\-holder is expected to be self\-directed and self\-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post\-holders work is formally reviewed by annual appraisal.

decisions \& judgements

The post\-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and

timely manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

communication and relationships

Internally with the GPs, Practice Manager, Office Managerand colleagues to help ensure that practice aims and objectives are met.

Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice.

Externally with patients registered at the Practice.

PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

The post\-holder is required to have keen hand/eye co\-ordination to undertake his/her primary task.

The post holder is required to be methodical and work to a structure, seeing problems through to their satisfactory conclusion.

The post\-holder is required to work in a well\-organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.

The post\-holder is often required to work independently of others and to be self\-determined.

The post holder is required to communicate effectively and possess an aptitude for dealing with potentially difficult or demanding situations.

knowledge, training and experience required to do the job

The post\-holder must be understanding and approachable to patients and able to respond to patient requests

The post\-holder must be able to communicate effectively and collaboratively across varied staff disciplines.

The post\-holder must clearly understand the importance of maintaining patient and data confidentiality.

Job Types: Part\-time, Permanent

Pay: £13\.29 per hour

Benefits:

• Company pension


• On\-site parking

• Administrative Assistants \& Receptionists: 1 year (preferred)

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