Medical Receptionist/Administrator

Hours of work

37\.5 per week

Monday to Friday 10\.30 \- 18\.30 (30 mins unpaid lunch).

MAIN PURPOSE OF THE POST:

To provide an efficient, helpful and friendly point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

RESPONSIBLE TO:

Operations Manager \& Business Manager

MAJOR DUTIES AND RESPONSIBILITIES:

Reception Duties

• Utilise computer systems to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms


• To make new or follow\-up appointments over the telephone or in person in accordance with the Practice Policy


• Ensure that patients who need “urgent appointments” are seen in accordance with the Practice Policy


• To answer general enquiries in person or on the telephone, explaining surgery procedures.


• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.


• To receive repeat prescription requests and to issue in accordance with practice policy


• Advise patients of relevant charges for private services, accept payment and issue receipts for same.


• Respond to all queries and requests for assistance from patients and other visitors


• Action requests for ambulance transportation


• Take appropriate action for booking interpreters


• Relay messages in accordance with Practice Policy


• Receive samples over the desk and store in accordance with Practice Policy until collection


• Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

• Ensure total familiarity with all appointment systems in effect


• Book appointments and recalls


• Monitor effectiveness of the system and report any problems to your manager

• Answer external and internal telephones promptly


• Receive and make calls as required. Divert calls and take messages as appropriate.


• Ensure that the system is operational at the beginning of the day


• To receive and accurately record messages for GPs, nurses and any other staff


• To deal with patient requests for test results

• Ensure correspondence, reports, results etc are filed according to practice policy


• Ensure new records are merged with old notes in line with practice policy


• To complete necessary documentation for all patients, registered and non\-registered – making sure all registration forms, change of address are actioned according to practice protocol.


• Manage online medical records

• To scan all documents in accordance with the Practice Policy


• To file all scanned documents in the appropriate filing system

• Open up and close the premises at the start and end of the day as required.

• Process patient registrations and deuctions


• Maintain the GP links module of the clinical system


• Process patient requests for reports and letters


• Process queries from PCSE

• To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.


• To act as chaperone on occasions for the doctors or nurses.


• To attend training when organised by management


• To attend meetings with the Operations Manager and/or Business Manager when necessary


• To assist with mailings and patient recall


• Photocopy and distribute literature


• Shredding confidential material


• Opening and distributing post


• Any other duties appropriate to the grade


• The post holder may be required to change his/her principal responsibilities at any time should the needs of the practice so demand.

Ability to commute/relocate:

• London NW5 3LN: reliably commute or plan to relocate before starting work (required)

• Primary Care : 1 year (preferred)

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