MAT Cover Supervisor - Character.com Bridgend

Job description

Character.com..... Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, Character.com is the one\-stop shop for all character\-based clothing for kids and adults.

Our happy clothes inspire kids, small and big, to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so that whenever they put on our clothing, they’re guaranteed to wear a smile!

Founded in 2009 and based in South Wales, we’re now turning over more than £50 million per year and sell our amazing clothes internationally.

We’re still founder\-led but in 2021, we secured significant investment to accelerate our development; an exciting phase that we want you to be a part of as we build a team to take Character.com to the next level by being apart of our store openings.

So, what are we like to work for? Walk through the door and you’ll find a dynamic business with a family feel. A place that’s informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It’s a culture that we’ve taken care to cultivate and one that we hope you’ll thrive in.

About You:

As a \*Supervisor\* at our store in The Designer Outlet you’ll play a key role in supporting the store team in creating an impactful store environment and delivering a memorable customer experience that drives performance. You’ll use your leadership skills to inspire and motivate the team, ensuring the store operates smoothly and remains a great place to work. You’ll be proactive and organized, helping the team make the most of every opportunity to shine.

Experience Required:

\- Previous experience in a retail environment

\- Strong communication and relationship\-building skills

\- Proven ability to work within and motivate a team

\- Customer service experience required

\- Previous supervisory experience preferred

\- Key Responsibilities

\- Customer Service

\- Lead by example, mentor and support team members to enhance their sales and service skills

\- Monitor and support the achievement of sales targets

\- Address customer concerns effectively and professionally

Supervisory Duties:

\- Support the Store Manager in meeting store goals while adhering to company policies and maintaining high standards

\- Communicate with Head Office to provide insights on product performance

\- Assist with stock ordering and management as needed

\- Organize and delegate daily tasks to the store team

\- Take steps to minimize stock losses and manage operating expenses efficiently

Additional Duties:

\- Help maintain high standards of housekeeping and presentation throughout the store

\- Be familiar with selling systems, cash, credit, and exchange procedures

\- Perform other duties as directed by the Store Manager or Head Office

FULLY FLEX HOURS \- must be available to work any hours between 08:00am \- 21:00pm weekdays and Saturday (Sundays from 08:00am to 19:00pm)

Contracted Hours \-TEMPORARY contract, 12 hours a week (MINIMUM CONTRACTED). Room for more hours during peak seasons.

Pay: £13\.60 per hour

Benefits:

• Company pension


• Employee discount


• On\-site parking


• Store discount

• GCSE or equivalent (preferred)

• Retail sales: 1 year (preferred)


• Customer service: 1 year (preferred)

This listing is from indeed. View original listing ↗