Manager, Technical Support Engineer
<div class="content-intro"><div>
<div>
<div class="gmail_quote">
<div>
<div><span id="m_1770241969069985273m_-2746164444908759431gmail-docs-internal-guid-131e4fb0-7fff-b4e9-ff50-e8cf32449b1b">CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at <a href="http://www.coreweave.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.coreweave.com&source=gmail&ust=1762613132717000&usg=AOvVaw3D-UOhNaqEvF5BEWxjYyAU">www.coreweave.com</a>.</span></div>
</div>
</div>
</div>
</div></div><h3 class="font-claude-response-body break-words whitespace-normal" data-sourcepos="1:1-1:20;0-19"><strong>What You'll Do:</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="3:1-3:582;21-602">The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.</p>
<h3 class="font-claude-response-body break-words whitespace-normal" data-sourcepos="5:1-5:20;604-623"><strong>About the role:</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="7:1-7:631;625-1255">As a Manager of Technical Support Engineering, you'll be at the center of ensuring our dedicated infrastructure remains stable, reliable, and performant. You'll lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for our clients. You'll oversee a team of experienced Systems Operations Engineers and help build a new team focused on our Bare Metal support model. This role balances tactical execution with operational maturity, working cross-functionally with engineering, product, and infrastructure teams to scale processes as we grow.</p>
<p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="9:1-9:24;1257-1280">In this role, you will:</p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3" data-sourcepos="11:1-17:107;1282-2201">
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="11:1-11:126;1282-1407">Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="12:1-12:172;1408-1579">Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="13:1-13:153;1580-1732">Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="14:1-14:126;1733-1858">Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="15:1-15:118;1859-1976">Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="16:1-16:118;1977-2094">Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:107;2095-2201">Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.</li>
</ul>
<h3 class="font-claude-response-body break-words whitespace-normal" data-sourcepos="19:1-19:17;2203-2219"><strong>Who You Are:</strong></h3>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3" data-sourcepos="21:1-30:29;2221-3309">
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="21:1-21:137;2221-2357">5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="22:1-22:79;2358-2436">Hands-on experience with Linux system administration and command-line tools.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="23:1-23:113;2437-2549">Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="24:1-24:107;2550-2656">Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="25:1-25:167;2657-2823">Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="26:1-26:125;2824-2948">Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="27:1-27:108;2949-3056">Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="28:1-28:121;3057-3177">Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="29:1-29:103;3178-3280">Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="30:1-30:29;3281-3309">Travel up to 30% annually.</li>
</ul>
<h3 class="font-claude-response-body break-words whitespace-normal" data-sourcepos="32:1-32:15;3311-3325"><strong>Preferred:</strong></h3>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3" data-sourcepos="34:1-39:126;3327-4059">
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="34:1-34:100;3327-3426">Experience managing infrastructure support teams in high-growth or rapidly evolving environments.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="35:1-35:96;3427-3522">Proven ability to develop and implement operational processes that scale with business needs.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="36:1-36:160;3523-3682">Strong familiarity with server and GPU hardware lifecycle management: deployment, maintenance, thermal/power concerns, RMA coordination, and decommissioning.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="37:1-37:122;3683-3804">Demonstrated success in coaching and growing technical teams through training, mentorship, and performance development.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="38:1-38:129;3805-3933">Skilled in both developing and interpreting metrics to drive accountability, continuous improvement, and executive visibility.</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="39:1-39:126;3934-4059">Familiarity with AI/ML workloads, cluster utilization patterns, or the infrastructure needs of GPU-heavy clients is a plus.</li>
</ul>
<p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="41:1-41:36;4061-4096"><strong>Wondering if you're a good fit?</strong></p>
<p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="43:1-43:289;4098-4386">We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.</p>
<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3" data-sourcepos="45:1-50:72;4388-4886">
<li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="45:1-45:111;4388-4498">Have a tr
This listing is from ats_greenhouse. View original listing ↗