Manager, Member Relations
Location: London
Team: Membership \& Engagement
Salary: £37,500 – £46,500 per annum
Contract Type: Full\-time
Reports to: Associate Director of Strategic Partnerships \& Engagement (London)
About BritishAmerican Business
BritishAmerican Business (BAB) is the leading transatlantic trade association, bringing together the British\-American Chamber of Commerce in the US and the American Chamber of Commerce in the UK.
We are at the forefront of strengthening the economic partnership between the United States and the United Kingdom—supporting trade, investment, and pro\-business policy. Our growing network connects influential companies and business leaders through high\-impact events, insightful programming, and strategic engagement opportunities.
If you're passionate about international business and thrive in a dynamic, relationship\-driven environment, BAB offers a unique platform to make a real impact.
The Role
We are looking for a Manager, Member Relations to join our London team. This is a highly visible, relationship\-focused role where you will support the growth, engagement, and retention of BAB’s vibrant membership community.
You’ll play a key part in driving membership revenue, managing member relationships, and identifying new business opportunities—while working closely with colleagues across London, New York, and Washington DC.
This is a fantastic opportunity for a commercially minded relationship manager who enjoys networking, stakeholder engagement, and working at the heart of UK–US business connections.
What You’ll Be Doing
Membership Growth \& Account Management
Build and manage relationships with current members to maximise engagement and retention
Identify and convert new membership opportunities, contributing to revenue growth
Develop a strong pipeline of prospective member companies operating in the UK and US
Deliver a high\-quality account management experience aligned to member needs
Data, Insights \& Administration
Maintain and update the membership CRM system
Track renewals, invoices, and engagement activity
Support onboarding for new members, ensuring a seamless experience
Use data and insights to drive strategic membership growth
Revenue \& Commercial Support
Support the membership renewals and invoicing process
Contribute to revenue tracking and reporting
Work collaboratively with UK and US teams on joint memberships
Member Engagement \& Communication
Develop tailored engagement plans for key accounts
Collaborate across events, policy, and communications teams
Identify thought leadership and event opportunities with members
Represent BAB at events and networking opportunities
Wider Engagement
Build and maintain relationships with external stakeholders, including government and trade organisations
Contribute to strengthening BAB’s reputation and visibility across the transatlantic business community
What We’re Looking For
Essential Skills \& Experience
- Strong communication and relationship\-building skills
- Commercial awareness with the ability to promote and sell membership value
- Confidence engaging with senior business stakeholders
- Strong organisational and data management skills
- A proactive, collaborative, and solutions\-focused approach
- Knowledge of UK–US trade and policy landscape
- Experience in membership organisations, partnerships, or business development
- An existing professional network in UK/US business communities
You are:
- Dynamic, professional, and approachable
- Motivated by delivering value and building relationships
- A team player who thrives in a collaborative environment
- Curious about business, trade, and international affairs
- Confident representing an organisation both in person and online
- Work at the heart of UK–US business and policy
- Build a strong international network
- Be part of a collaborative, high\-performing team
- Opportunity to contribute to meaningful economic impact
BAB is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and encourage applications from all backgrounds.
Eligibility
Applicants must have the right to work in the UK. Evidence will be required at interview stage.
This listing is from indeed. View original listing ↗