Manager, Global ServiceNow Alliance Performance and Operations Lead (24-months Secondment or Fixed Term Contract)

Basic information

Location
Cambridge, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Newcastle, Reading, St Albans
Business Line
Enabling Functions
Job Type
Permanent / FTC
Date published
10\-Jun\-2026
Req \#
23483

Job description

Connect to your Industry

Global Ecosystems \& Alliances is at the core of the firm's strategy, working hand\-in\-hand with industries and practice areas to orchestrate expansive business ecosystems of client and alliance relationships to solve the most complex challenges in exponentially powerful ways. By combining leading technology with our time\-tested business acumen and strong industry relationships, we bring complete, scalable solutions that can help our clients not only survive—but thrive—in a world of constant change.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Global ServiceNow Alliance Performance and Operations Lead will work directly with Global ServiceNow Alliance Leader and the ServiceNow Alliance 3600 relationship team (i.e., sell\-with, sell through, build\-with, sell\-to, and buy\-from) to shape and execute global ServiceNow Alliance strategies and priorities to become a $4B practice in 2030:

Sales Planning and Operations:

• Displays ownership of the sales process and contribute effectively to building eminence and leading sales efforts, specifically through leading fiscal year planning cycles, forecasting, pipeline and account activation, where there may be broader ecosystem plays and built a better understanding of creative commercial elements to structure deals in a business development process such as pricing, scenario modeling, margins, effort and overhead


• Leads annual Global sales planning process, drives consensus on priorities, advocates for resource and solution funding

• Supports 'art of the possible' deals construct for large complex deals by using financial levers to frame and architect a large\-scale deal including partnering with leaders to price bill of materials


• Works with the Global Sales Excellence teams to deal prioritize in local and global to support securing opportunity investment

• Thinks innovatively to shape and catalyze new business opportunities for Deloitte and ServiceNow using a multi discipline model and approach to shape and capture untapped total addressable market for ServiceNow and Deloitte, in pursuit of our FY30 $4B global sales strategy.


• Connecting with the other strategic market play teams including AI, Operate, and Industry to position ServiceNow

• Shapes Proactively the analyst engagement agenda, liaison with Global Analyst Relations, and mobilize firm efforts to elevate our competitive positioning in the ServiceNow ecosystem with IDC, Everest and Gartner through briefings and RFI responses annually

• Advocate and drive Deloitte’s ServiceNow Global Elite partner ecosystem performance partnering with the regional alliance managers focused on our top tier rankings, strategic competencies, and global knowledge activation

Reporting directly to the Global ServiceNow Chief Commercial Officer, and supporting most directly their agenda setting, strategic planning, strategic communications, management of the Global Alliance 360\-relationship, and executive engagement

• Report to the Global Alliance Leader


• Work with Chief of Staff; Regional Alliance Managers


• Collaborate across the Global ServiceNow network – across lead alliance partners and the and their teams; and build relationships across the firm’s Global Alliance Portfolio, Global Technology and Transformation Offering Leaders and the Global Consulting \& Risk Advisory network to build community and win and hearts of minds across the Firm

• Proven years of consulting delivery experience with a Bachelors degree, MBA preferred


• High performance as a senior consultant and strong individual contributor; strategic and creative team player willing to do what it takes to get the job done


• Ability to work independently with competing priorities while consistently producing leading client quality deliverables


• Superior, executive communication and project management skills in a dynamic, high paced environment


• Proven experience, building effective working relationships and collaborate across stakeholders to produce a high\-quality client\-ready deliverables

• Excellent verbal and written communication; ability to communicate views clearly and with confidence


• Outstanding analytical, financial, research, and presentation skills with strong attention to detail and understanding / willingness to apply new AI capabilities (i.e. superior PowerPoint and Excel skills required)


• Strategic thinker who can identify strategic themes/issues


• Demonstrate strong EQ and IQ to manage fast paced complex environment


• Creativity and the ability to work collaboratively to reach innovative solutions


• Ability to interpret and develop an understanding of technical subject matter


• Ability to effectively manage a comprehensive set of initiatives and deliverables across different teams on time


• Ability to deal with a degree of ambiguity and use own initiative

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far\-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." \- Deloitte Employee

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world\-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose\-driven culture at deloitte.co.uk/careers

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