Manager, Executive & Business Support

About the Opportunity
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We are looking for an experienced and people\-focused leader to take on the role of Manager, Executive \& Business Support – EMEA. In this position, you will lead the Executive Assistant community across the region, ensuring consistent, high\-quality support to senior leaders while driving operational excellence.

This is a unique opportunity to combine people leadership, operational ownership, travel governance, sustainability reporting, and digital innovation. You will play a key role in elevating how executive support is delivered by improving efficiency, embedding best practices, and enabling the smart use of digital and AI tools.Responsibilities
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People \& Team Leadership (EMEA EA Community)

As a leader, you will build and strengthen a high\-performing EA community across EMEA. You will coach and develop your team, create alignment, and foster collaboration and knowledge sharing across locations.

Key responsibilities include:

• Leading, coaching, and performance managing Executive Assistants across the region


• Building a strong, connected EA community with shared standards and ways of working


• Setting clear expectations, role clarity, and performance frameworks


• Supporting talent development, capability building, and succession planning


• Acting as an escalation point for complex stakeholder or prioritisation challenges

You will define and embed best\-in\-class executive support standards while ensuring safety, wellbeing, and professionalism are at the core of all activities.

Key responsibilities include:

• Establishing regional standards for calendar management, meetings, travel, and confidentiality


• Embedding duty of care, safety, and wellbeing considerations in all executive support activities


• Ensuring travel and events align with health, safety, and security requirements


• Acting as back\-up for the Senior VP Executive Assistant


• Providing direct support to two executive leaders


• Partnering with HR, Safety, Facilities, Finance, and IT to ensure aligned service delivery

You will drive simplification and efficiency by modernising how Executive Assistants and leaders work together, leveraging digital tools and AI.

Key responsibilities include:

• Identifying and implementing improvements that reduce administrative burden


• Enhancing ease of working for both executives and EAs


• Piloting and scaling AI and digital solutions for:


• Meeting preparation, note\-taking, and follow\-ups


• Agenda and action tracking


• Travel planning and decision support


• Information summarisation and prioritisation


• Ensuring responsible and secure use of AI in line with governance and data privacy standards


• Tracking adoption and measuring impact to continuously improve ways of working

You will own and optimise travel processes and supplier relationships, ensuring cost, quality, safety, and sustainability are balanced effectively.

Key responsibilities include:

• Managing relationships with travel providers (e.g. TravelPerk), hotels, and transport vendors


• Ensuring compliance with Travel \& Expense policies and safety standards


• Driving smarter, more sustainable travel choices (e.g. rail vs. short\-haul flights)


• Monitoring travel performance on cost, compliance, service quality, and sustainability


• Leading supplier reviews, contract renewals, and improvement initiatives


• Acting as a subject matter expert for complex executive travel decisions

You will play a key role in delivering meaningful insights that support sustainability ambitions and executive decision\-making.

Key responsibilities include:

• Leading annual travel\-related sustainability reporting


• Collaborating with Finance, Procurement, and ESG stakeholders


• Providing insights into trends, risks, and opportunities


• Ensuring accurate and timely travel data collection and reporting

You are a structured and forward\-thinking leader with strong business acumen and a passion for improving ways of working.

• Proven experience in leading executive support teams, office management, or similar environments


• Strong stakeholder management skills, with the ability to operate confidently at senior levels


• Experience in driving operational improvements and implementing new tools or processes


• Affinity with digitalisation and interest in AI\-enabled ways of working


• Knowledge of travel, vendor management, and budget oversight


• High level of professionalism, discretion, and integrity


• Strong organisational skills and ability to manage complexity across regions

• A highly engaged and high\-performing EA community across EMEA


• Consistent and professional executive support standards embedded region\-wide


• Measurable efficiency gains through digital and AI\-enabled improvements


• Well\-governed travel processes with strong compliance, cost control, safety, and sustainability outcomes


• Clear, actionable sustainability reporting supporting leadership decisions

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