Manager Customer Success (Public Sector)
malt
Paris
fr executive/cadre
Cette annonce provient de Lever
🪐 Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:
- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
As our Manager Customer Success, you will play a pivotal role in scaling our operations dedicated to the Public Sector. Leading a growing team, you will drive operational excellence across client onboarding, renewals, and key programs. Positioned as a trusted partner to Sales and Operations leadership, your mission is to combine revenue growth, team development, process optimization, and a high-bar user experience at scale.
Key responsibilities ✨
- Team Leadership & People Management:
- Hire, onboard, coach, and nurture a high-performing team (permanent employees and freelancers).
- Foster a performance-driven, high-energy environment aligned with a cohesive "One Team" culture.
- Revenue & Performance Management:
- Secure and drive revenue from project renewals and Malt OPEN opportunities.
- Monitor team KPIs, track progress toward ambitious targets, and report key metrics to executive leadership.
- Operational Excellence & Scalability:
- Tailor team processes and workflows to meet the specific requirements and regulations of public sector clients.
- Identify operational bottlenecks and user pain points by establishing structured feedback loops and analyzing performance data.
- Lead automation initiatives and product improvements in close alignment with Business Operations, Product, Tech, Data, and IT teams.
- Cross-Functional Collaboration & Sales Partnership:
- Build trusted, strategic relationships with Sales and Client Operations leads to align roadmaps and goals.
- Partner with Finance and Commercial teams on RFP responses to ensure seamless operational delivery for new accounts.
- Subject Matter Expertise:
- Serve as the internal SME for Public Sector operationalization (e.g., purchase order management, renewals processes).
Experience:
- 5 to 8 years of professional experience.
- Proven track record in people management (managing teams of 3+ people).
- Strong background in the Public Sector (or solid B2B services/consulting experience with public sector operational delivery).
- Demonstrated experience in an Operations / Customer Success role or a Commercial / Sales team.
- Process Optimization & Scale Mindset: Demonstrated ability to spot inefficiencies and drive technical or operational enhancements.
- Business Acumen & Pipeline Management: Solid understanding of commercial impacts, renewals tracking, and revenue drivers.
- CRM Proficiency: Experience using Salesforce or equivalent enterprise CRM platforms.
- Stakeholder Management & Influence: Ability to work effectively with cross-functional leadership (Heads of Sales, Client Ops).
- Communication & Conflict Resolution: Skilled at handling internal/external friction and framing strategic messaging.
- Adaptability & Ambiguity: Ability to thrive and execute in a fast-paced, rapidly evolving environment.
- First call with our Talent Acquisition team to better understand your background and aspirations
- Interview with Camille, your future manager to delve into your experience and the specifics of the role (45-60 minutes)
- Home assignment to complete, which will be evaluated to assess your management logic and analytical skills
- Final interview with a C-level executive to discuss Malt’s long-term vision.
Cette annonce provient de Lever. Voir l'annonce originale ↗