Maison Crivelli - Full & Part Time Brand Ambassadors - Harvey Nichols Edinburgh
About Maison Crivelli
*"Perfume is a living experience."* – Thibaud Crivelli
Maison Crivelli was born to captivate the senses and elevate the art of fragrance. Our creations are designed to surprise, delight, and immerse fragrance connoisseurs in a multi\-sensorial journey. Each scent is a daring narrative, a celebration of individuality, and an encounter with the unexpected, revealing the elegance, audacity, and sophistication of the wearer.
About the Role
We are seeking passionate and talented Brand Ambassadors to represent Maison Crivelli at Harvey Nichols Edinburgh, ahead of our exciting new store opening in August 2026.
We are currently recruiting for two positions:
- Full\-Time Brand Ambassador – 37\.5 hours per week (5 days per week)
- Part\-Time Brand Ambassador – 22\.5 hours per week (3 days per week)
As the face of Maison Crivelli, you will craft extraordinary experiences for our clientele, guiding them on an exclusive olfactory journey through expert knowledge, personalised consultations, and sensory storytelling. You will be instrumental in supporting the successful launch of our new location, building a loyal client base, and shaping the future of a brand celebrated for its artistry and innovation
Key ResponsibilitiesSales \& Service Excellence
- Curate personalised fragrance experiences, exploring clients’ preferences and introducing them to the signature Maison Crivelli collection.
- Achieve and surpass sales objectives through confident, consultative selling.
- Recommend complementary products to enhance the client’s fragrance journey.
- Deliver an impeccable, bespoke level of service, nurturing long\-lasting client relationships.
- Lead product launches with sophistication and authority, highlighting the brand’s heritage and unique positioning.
- Build a loyal client portfolio through exceptional service and memorable interactions.
- Maintain an authoritative knowledge of the Maison Crivelli collection, including inspirations, olfactory families, formulations, and rare ingredients.
- Educate clients on our compositions and unexpected ingredient pairings that define our signature scents.
- Articulate the narrative and emotional journey behind each fragrance with immersive, sensory storytelling.
- Offer expert guidance on scent structures and concentrations to provide bespoke consultations.
- Stay ahead of fragrance trends and industry innovations to ensure Maison Crivelli’s position as a leader in haute parfumerie.
- Collaborate seamlessly with fellow Ambassadors and store teams to achieve collective goals.
- Contribute insights and expertise to nurture a culture of excellence.
- Support brand initiatives, including exclusive events, launches, and in\-store experiences.
- Provide valuable customer and commercial feedback to the Business Manager.
- Ensure the counter is impeccably presented, reflecting Maison Crivelli’s luxury ethos.
- Adhere to brand standards in visual merchandising, hygiene, and customer engagement tools.
- Support the successful opening and ongoing operation of the Harvey Nichols Edinburgh location.
- Manage stock with precision, supporting operational efficiency and seamless client experiences.
- Complete administrative tasks accurately and punctually, including sales reporting and documentation.
- Proven experience in luxury retail, beauty, fragrance, or a premium client\-facing environment.
- Exceptional interpersonal and communication skills.
- Consistently achieves or exceeds sales targets.
- Thrives in a dynamic, fast\-paced luxury environment.
- Flexible availability, including weekends, evenings, and peak trading periods.
- Passion for luxury fragrance and delivering memorable customer experiences.
- Additional languages are an advantage.
- Luxury Sales \& KPI Achievement
- Bespoke Client Service
- Brand Ambassadorship
- Visual Merchandising Excellence
- Team Collaboration \& Leadership Support
- Client Relationship Cultivation
- Communication Mastery
- Passion for Fine Fragrance
Maison Crivelli is guided by four core values: insatiable curiosity, fearless creativity, meticulous attention to detail, and unwavering integrity.
We are committed to:
Innovation – Each fragrance is a bold, artful composition of rare and unexpected raw materials.
Authenticity – Our perfumes are vegan, cruelty\-free, phthalate\-free, colourant\-free, and certified to the highest standards.
Sustainability – Eco\-conscious packaging, ethical sourcing, and responsible production practices underpin every creation.
Ambition – To become the most surprising and inspiring haute parfumerie house, inviting individuals to explore the many facets of their personality.
Diversity \& Inclusion
Maison Crivelli is proud to be an equal opportunity employer and celebrates diversity in all its forms. We are committed to creating an inclusive workplace where every individual feels valued, respected, and empowered to succeed.
What We Offer
- Competitive salary with a generous commission structure
- Private healthcare
- Uniform allowance
- Employee discounts and quarterly product allocations
- Comprehensive annual leave
- The opportunity to be part of an exciting new store opening and contribute to the growth of an innovative luxury fragrance house
Please note that due to high application volumes, individual feedback cannot be provided. We appreciate your understanding and thank you for considering a career with Maison Crivelli.
Pay: Up to £26,000\.00 per year
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free parking
- Private medical insurance
- Sick pay
- Store discount
- please confirm if you are applying for Full Time Or Part Time?
- Have you worked in Harvey Nichols before?
- Luxury Retail or Fragrance: 1 year (preferred)
- United Kingdom (required)
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