Luxury Jewellery Store Manager - Salisbury

Luxury Jewellery Store Manager – Salisbury

Location: Salisbury, Wiltshire

Salary: DOE + Annual Performance-Related Pay (APRP)

Hours: Full-time (37.1 hrs/week, 5 days)

Benefits & Opportunities – Why Join Us? • Competitive salary + APRP – reward for your performance

• Full JET (Jewellery Education Training) – industry-recognised qualification


• 29 days annual holiday (including bank holidays)


• Workplace pension


• Supportive, friendly team environment with ongoing development and career progression

About the Company We are an award-winning luxury jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, high-end craftsmanship, and premium jewellery, we pride ourselves on creating a memorable customer experience.

Our team enjoys a supportive, professional environment, where ideas are valued and opportunities to progress your career are actively encouraged.

The Role We are looking for a hands-on Luxury Jewellery Store Manager to lead our Salisbury store. This is a high-responsibility, highly rewarding role, perfect for someone with retail management experience in luxury or boutique settings.

You will manage a team of 6, take full ownership of store performance, drive sales growth, and ensure a world-class customer experience.

Key Responsibilities Team Leadership

• Lead, motivate, and develop a team of 6


• Manage recruitment, onboarding, training, and performance reviews


• Build a positive, high-performing team culture

Sales & Performance

• Drive sales and consistently exceed targets


• Monitor KPIs and analyse performance trends


• Identify opportunities to increase revenue and profitability

Store Operations

• Oversee stock control, cash handling, and daily store operations


• Maintain high visual merchandising standards and store presentation

Customer Experience

• Deliver personalised, exceptional customer service


• Build and maintain long-term customer relationships


• Manage enquiries, orders, and complaints efficiently

Planning & Administration

• Plan staff rotas to match trading patterns


• Maintain accurate customer records and databases


• Report store performance to senior management

Health & Safety

• Ensure full compliance with H&S regulations


• Maintain a safe environment for staff and customers

About You • Experience as a Store Manager, Retail Manager, or Assistant Manager

• Background in luxury jewellery, premium retail, or boutique fashion preferred


• Strong leadership, people management, and coaching skills


• Commercially driven, with a focus on sales growth and profitability


• Organised, proactive, and hands-on


• Excellent communication and interpersonal skills

Technical Skills:

• Microsoft Office


• POS / till systems


• Stock management systems


• Bransom software (desirable)

Working Hours • Monday – Saturday: 9:15am – 5:10pm

• Some Sundays in December: 9:45am – 4:10pm


• Fixed days off: Sunday & Monday

Apply Now If you are a motivated Luxury Jewellery Store Manager with a passion for high-end retail and team leadership, we want to hear from you. Apply today with your CV and take the next step in your luxury retail career!

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