Loyalty Product Manager

Junior Product Owner\- Key Responsibilities

• Support the day\-to\-day operational management of the EU loyal program (The Club) across pilot and rollout markets


• Support Club PO to coordinate with local market teams to support launch readiness, implementation activities, and ongoing operational execution (DigiOps \& FLAs)


• Support tracking of rollout timelines, milestones, dependencies, and risks across markets


• Work with Club PO, DigiOps, App, and Analytics teams to support loyalty program setup and functionality


• Assist Club PO with market onboarding activities including configuration tracking, testing coordination, and launch preparation


• Support the maintenance of project documentation, trackers, implementation guides, and rollout status updates


• Coordinate localisation and adaptation of central digital assets and content for market use


• Support testing activities (UAT), issue tracking, and resolution follow\-ups with relevant teams


• Assist with KPI tracking, dashboard reviews, reporting and consolidation of market performance updates


• Gather market feedback, operational issues, and enhancement requests and help prioritise them with relevant teams


• Support ongoing optimisation of loyalty program operations and user experience across markets


• Help document learnings, best practices, and rollout processes to support future scaling across EU markets

• Experience working with KO digital platforms and market operations


• Strong organisational and communication skills


• Comfortable working across multiple stakeholders and markets


• Strong attention to detail and ability to manage multiple priorities


• Interest in digital consumer engagement, loyalty and CRM


• Experience supporting testing, rollout, or operational delivery activities

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