Logistics Customer Service Administrator

Logistics Customer Service Administrator
Location: Crick
Pay: £14.36 per hour
Hours: 9:00am–5:00pm or 8:30am–4:30pm
Contract: 12-Week Temp to Perm

About the Role

Empowered Personnel are currently recruiting for an experienced Logistics Customer Service Administrator to join a busy transport operation based in Crick, Northamptonshire.

We are looking for an experienced transport administrator with a background in pallet network operations and customer service.
Previous experience working with UPN (United Pallet Network) is an essential part of the role, along with experience working within a transport office and pallet network environment.
The successful candidate will have a good understanding of palletised freight, deliveries, collections and depot operations, together with excellent customer service and administration skills.

Key Responsibilities

• Act as a key point of contact for customers, depots and transport partners.


• Handle customer and depot enquiries by telephone and email.


• Manage delivery and collection queries efficiently and professionally.


• Liaise with transport teams, depots and pallet network partners.


• Use UPN (United Pallet Network) to manage and process transport and pallet network information.


• Track consignments and provide accurate delivery updates to customers.


• Investigate and resolve delivery issues, discrepancies and customer queries.


• Complete transport administration and maintain accurate records.


• Ensure transport documentation and paperwork is completed correctly.


• Follow up on outstanding deliveries, collections and queries.


• Work closely with depots and internal teams to resolve issues.


• Provide a high level of customer service within a busy transport office.

The ideal candidate will have:

• Previous experience working with UPN (United Pallet Network).


• Experience within a pallet network environment.


• Previous experience working in a transport office or logistics administration role.


• Good knowledge of palletised freight and transport processes.


• Experience dealing with customers, depots and transport operations.


• Excellent written and verbal communication skills.


• Strong organisational and administration skills.


• Excellent attention to detail.


• The ability to work under pressure and manage multiple priorities.


• Good IT skills.

This listing is from Reed. View original listing ↗