Logistics Coordinator

Logistics Coordinator

Response Recruitment are recruiting on behalf of our client for an experienced and highly organised Logistics Coordinator to join their growing team.

Our client is an award-winning company specialising in providing rotable spares support to airlines worldwide, with a strong reputation for superior customer service, comprehensive stockholding of both in-demand and hard-to-find parts, a responsive 24/7 AOG (Aircraft on Ground) service, and a strong focus on quality across all areas of the organisation.

Based in Watford, this role will work closely with the Purchasing, Sales and Logistics teams to obtain, record and maintain shipping documentation relating to customer and supplier transactions.

A key focus of the role will be ensuring the business obtains and retains proof of export and customs documentation relating to international shipments, supporting compliance with HMRC requirements and internal record retention standards.

The successful candidate will liaise regularly with freight forwarders, customers, suppliers and internal stakeholders to obtain shipment information, chase outstanding documentation and support the arrangement of collections and deliveries.

This is an excellent opportunity for someone looking to develop their career within logistics, shipping administration, international trade or supply chain operations.

Key ResponsibilitiesExport Documentation & Compliance • Obtain, review and maintain export and import shipping documentation for international shipments.

• Liaise with customers and their appointed freight forwarders to obtain export declarations, proof of shipment and customs records relating to international shipments.


• Ensure documentation is received, filed and retained in accordance with company procedures and compliance requirements.


• Identify missing or incomplete documentation and proactively follow up with relevant parties.


• Support historical compliance projects by recovering outstanding export records from previous transactions.


• Maintain accurate records and tracking logs of documentation requests and receipts.


• Escalate potential compliance issues where documentation cannot be obtained.

Freight Forwarder Coordination • Build and maintain effective working relationships with freight forwarding partners.

• Act as a key point of contact for documentation-related queries.


• Support the resolution of documentation discrepancies and shipment administration issues.

Collection & Shipment Administration • Obtain collection details for purchased inventory, including collection address, contact details, dimensions, weight and readiness dates.

• Liaise with suppliers and freight forwarders to coordinate collections and transportation.


• Arrange shipments through approved logistics providers in line with company procedures.


• Ensure shipping instructions and collection requirements are communicated accurately.


• Monitor collection progress and escalate delays where appropriate.


• Maintain accurate records relating to shipments and transportation activities.

Data Management & Record Keeping • Maintain accurate shipment records across company systems.

• Ensure all shipping and export documentation is filed appropriately and easily accessible for audit purposes.


• Support data cleansing and record improvement projects.


• Produce reports on outstanding documentation and shipment activity as required.


• Assist with document retention and compliance initiatives.

Internal Stakeholder Support • Work closely with Purchasing, Sales, Shipping and Finance teams to support shipment administration activities.

• Provide updates on outstanding documentation and collection arrangements.


• Assist colleagues with shipping-related administrative queries.

Documentation & Continuous Improvement • Help develop and improve logistics administration processes.

• Identify recurring issues with freight forwarders, documentation collection or shipment administration.


• Support the creation and maintenance of process documentation and training materials.


• Recommend improvements that increase efficiency, compliance and record accuracy.

Skills & Experience • Strong administrative experience with excellent attention to detail.

• Confident communicator with the ability to deal professionally with customers, suppliers and freight forwarders.


• Strong organisational skills and the ability to manage multiple tasks simultaneously.


• Good working knowledge of Microsoft Office applications, particularly Excel and Outlook.


• Ability to chase outstanding information in a professional and persistent manner.


• Accurate data entry and record management skills.


• Strong problem-solving abilities and a proactive approach.

Desirable Experience • Experience in logistics, freight forwarding, shipping administration or supply chain operations.

• Understanding of export/import documentation and international shipments.


• Experience working with freight forwarders or customs-related documentation.


• Knowledge of Incoterms.


• Experience working within a compliance-focused environment.


• Experience using ERP or stock management systems.

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