Logistics Coordinator

Your new company
Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. This role plays a key part in ensuring timely and compliant movement of goods while maintaining high levels of customer satisfaction.

Your new role
As a Logistics Coordinator, your role will involve:

• Manage direct communication with customers during packing and shipment phases.


• Work collaboratively with Customer Experience teams to improve service delivery.


• Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness.


• Ensure all logistics activities comply with relevant local and international regulations.


• Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement.


• Assist with the transition of European operations into the Telford facility.


• Coordinate packaging, dispatch, and all associated documentation.


• Monitor and chase customer collections to ensure timely shipments.


• Maintain and update Work in Progress (WIP) for Service and Spares.


• Support customer account setup by gathering and managing required information.


• Escalate issues and complaints where necessary.


• Deliver against set KPIs and performance targets.


• Build and maintain strong relationships with customers.


• Support stock and inventory management in collaboration with the Stores Department.


• Adhere to company Quality Management System (QMS) procedures at all times.


• Undertake additional duties within the scope of the role as required by the business.

• Experience working in a fast-paced, agile environment.


• Experience in a customer-facing role.


• Strong communication skills (verbal and written).


• Ability to work effectively within a cross-functional team.


• Proficiency in Microsoft Office applications.


• Understanding of global INCOTERMS.

• Experience within a manufacturing or logistics environment.


• Knowledge of Sage 50, Sage 200, or similar ERP/accounting systems.


• Experience in shipment coordination, dispatch, or supply chain operations.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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