Logistics and ECD Coordinator

PURPOSE OF JOB

Our logistics related service provision aim is to ensure that resources are provided in the right place, at the right time, at the right quality, in the right quantity, and at the right price.

Collate and process import and export job orders, and all related tasks in a fast paced and dynamic office environment.

Have a thorough knowledge of HMM transport service providers, depot network and provide a high standard of accuracy and timeliness for responding to haulage requests and queries.

Offer our booking/sales team a high quality transport service and communication experience at all times for inland, and any other service routes HMM participate in as required.

Regular liaison with HMM GBR CSR (Import / Export), HMM GBR ECD, and other HMM offices within EHQ and globally.

The focus of above tasks is ‘GB Logistics’

Ensuring the Equipment Control function is performed efficiently and effectively for the HMME GB organisation, that stock is always available for export bookings, or evacuated if in surplus, monitoring depots, liaising within Logistics and functional GB departments, and ensuring all supplier agreements and facilities are functioning correctly in line with company guidelines.

The focus of above tasks is “Equipment Control”

Relief of Accounts Payable (AP) coordinator, for both Logistics and Equipment functions

Other duties as required.

DIMENSIONS

Relief staff report directly to the Head of Operations (HR related \- appraisal / holidays).

Reports per assignment to the HMM GBR Logistics Supervisor for transport, and for equipment to the HMM GBR Supervisor ECD.

PRINCIPAL ACCOUNTABILITIES

ACCOUNTS PAYABLE \& GENERAL (OPERATIONS / LOGISTICS / ECD)

Process invoices for any outstanding Storage, handling, Transport and ancillary charges. A full understanding of COMPASS, especially the TRS/FES/FAP modules and ancillary charge system.

Liase with HMM GB Operations (OPR) and Customer Services (CSR) where alternative natural collection/return facility cannot be used.

Responsible for regular liaison with Service Providers, HMM GBR, Europe HQ offices and departments as necessary, with overseas offices as required, to resolve disputes, and ensure Haulage is successfully transported on requested date/time at optimal cost.

Have empty repositioning executed swiftly and efficiently (including feedering from inland terminals / to continent as required)

LOGISTICS (LOG)

HMM “Import Deliveries” and “Export Collection” request processing, vendor assignment, rating and sending of Job Orders to service providers via optimal mode on date/time of request, responding to all general communications by email / telephone etc.

Obtaining all required information to effect delivery/collection from HMM System/CSR requests, HMM Google booking sheet, port systems and preparing / updating supporting information required for inland transport.

SQM; Ensuring if any service problems, that Service Quality Management (SQM) processes and procedures are followed, service problems reported and resolved if possible, CSR advised of any problems, ensuring any extra charges are advised, and service recovery implemented ASAP wherever possible. Monitoring and developing individual action plan on improving vendor service quality and performance.

Processing and monitoring dangerous goods, reefer, and out\-of\-gauge/special cargo delivery/collection requests from HMM GBR customers.

Resolving any issues related day of door delivery/collection or future haulage bookings (e.g. agreeing via CSR new collection / delivery date / time if ship slips back).

Monitor and action amendment/cancellation requests immediately on receipt. Avoiding any additional costs, advising to ensure recovery collected where not.

Maximising inland triangulation and cost saving possibilities.

Ensure any updates or amendments are communicated rapidly, ensuring suppliers / depots / CSR’s can act upon the changes, and avoid any potential for extra costs being incurred or wasted journey charges incurred.

EQUIPMENT CONTROL DEPARTMENT (ECD)

Ensure off\-hires are processed with leasing companies at all GB locations, that sales containers are identified and buyers found, and check status of any units mis\-used by HMM or other shipping lines (HMM units). \- Contact local HMM offices or shipping lines to arrange restitution.

Check all container stocks are checked and updated daily, liaising with booking offices to ensure future requirements are planned for, and chasing of depots to ensure all repairs are completed on time for bookings. Special equipment needs particular focus to maintain buffer stock, ensure future depot returns are monitored and base stock requirements met, and also that sound long stay units are rotated / used.

Maintenance \& Repair of containers; ensure M\&R leased repairs executed (processing of repair estimates from leasing company once units off\-hired) Process all EDI estimates received from depots, if over repair approval limit, evacuate to quay, raise claims to customers if necessary.

JOB CONTEXT AND CONTENT

HMM are a global transportation and liner shipping company.

The job holder will work closely with the Customer Services / Sales teams, Equipment Control/Logistics team and other HMM agencies / departments as required.

They will need a strong understanding of Freight Transport and Logistics by all modes.

PROBLEMS FACED

Communications within an international business are always challenging.

The role requires focus, good to outstanding communication skills.

DIRECTION RECEIVED

Mainly instructions of the line manager and other senior staff with some level of initiative and discretion

WORKING CONTACTS

Externally; Transport/Depot/TML service providers. Internally, Line Manager / Supervisor, HMM GBR CSR/ECD staff, and other agencies/departments as necessary.

PERSON SPECIFICATION

EDUCATION \& QUALIFICATIONS

GCSE must include Maths / English, with excellent numeracy. Basic to advanced Excel

BACKGROUND \& EXPERIENCE

Excellent people / communication skills, relevant experience in a shipping line or Freight Forwarder related to Transport and Customer service.

SKILLS \& COMPETENCIES

Organisational skills; able to plan, good at juggling priorities and coordinating activities.

Initiative; alert to opportunities, self\-starter, uses imagination to solve problems.

Adaptability; open minded, flexible to change, makes the best of new situations.

Business awareness; interest in the company’s’ needs as a whole. Ability to understand market, competition, commercial impact, Able to deliver high quality work to brief and on time.

Communication; Good interpersonal and inter\-cultural communication skills, clear and concise speech, active listening, understanding of cultural differences.

Team\-player; able to lead and/or work within a team or own initiative.

Analytical focus \& numerical critical reasoning; attention to detail, uses logic to assess facts and draw appropriate conclusion, able to handle numbers easily, prepare stats and trends.

Job Types: Full\-time, Permanent

Pay: £26,000\.00\-£34,000\.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company events


• Discounted or free food


• Enhanced maternity leave


• Enhanced paternity leave


• Free or subsidised travel


• Gym membership


• Health \& wellbeing programme


• Life insurance


• Private medical insurance


• Sick pay

• Canary Wharf E14: reliably commute or plan to relocate before starting work (required)

• Shipping Line: 2 years (required)

• United Kingdom (required)

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