Logistics and Customer Advisor - Award Winning Company

Do you want to be a part of something special? Power Sheds are disrupting an entire industry.

• The Sunday Times 20th Fastest Growing Company in the UK


• Startup of the year – Winner


• Real Homes \- rated us number 1 best shed


• Trustpilot \- the highest ranked shed company in the world


• Lloyds Bank National Business Award for 'Best New Business'


• SME National Business Award Winner for 'Best New Business'


• Two\-time Great British Entrepreneur Award Winners


• Top 100 Exciting Yorkshire Companies from Business Insider


• eBay Winner award for innovation

At Power, we have set out to create the greatest garden shed brand in the world. We have been trading since March 2019 and have been growing rapidly. We have two large manufacturing units in Bradford and have joined forces with the BSW group, allowing us to tap into their global structure to enable us to continue with our expansion plans. We make and supply premium wooden garden sheds and log cabins throughout the UK. We anticipate further rapid growth, which means there are huge opportunities for individuals coming into the company at this early stage and to progress. We need people who are willing to learn and love speaking to and helping customers on the phone and via email.

In this role, you will initially provide maternity leave cover, playing a key part in a small, busy Logistics team, working closely with Customer Services and Sales as part of the wider office function. Although this is initially to provide maternity cover, we are currently growing and are confident there will be further opportunity within either logistics, customer service or sales, so we want to recruit someone on a permanent basis who wants to stay with us, learn and progress. This is a varied and fast\-paced position, ideal for someone who enjoys speaking with customers and couriers over the phone and email, resolving queries in a positive and efficient manner, and multitasking with ease. You’ll be a strong team player with a proactive, can\-do attitude, excellent attention to detail, and confidence using computer systems.

Your responsibilities will include but not be limited to:

• Coordinate and schedule customer and retailer deliveries, ensuring all shipments are arranged in line with order lead times and customer expectations.


• Liaise daily with third\-party couriers, freight partners, and internal teams to plan, track, and execute deliveries efficiently.


• Oversee international shipments, including the preparation of export and customs documentation (full training provided).


• Monitor and update internal systems with delivery information, status notes, and tracking updates to maintain accurate and up\-to\-date records.


• Proactively resolve delivery issues or delays, communicating with customers, couriers, and internal departments to ensure timely solutions and customer satisfaction.


• Manage drop\-ship orders, including ordering limited items from external suppliers when not dispatched directly from site.


• Work closely with production and warehouse teams to ensure orders are completed and dispatched on schedule.


• Perform general administrative duties, such as document management, scanning, printing, and data entry.


• Provide logistics and administrative support to other departments, including Sales and Customer Service, when required.


• Continually develop knowledge of company products, systems, and procedures to improve efficiency and support business operations.

You’ll need excellent communication skills, both verbal and written, with the ability to engage professionally and empathetically with customers. You should be confident and accurate when using computer systems and comfortable working in a busy environment handling multiple calls and emails. Experience with Microsoft Excel, complaint handling, and using CRM systems would be advantageous but is not essential, as full training will be provided.

Send us your CV and a brief cover letter telling us why we should employ you.

Job Types: Full\-time, Permanent

Pay: £26,832\.00\-£287,496\.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company pension


• Cycle to work scheme


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Profit sharing

Education:

• A\-Level or equivalent (required)

Work Location: In person

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