Localization Program Manager
Position Overview
We are seeking an experienced and technically minded Localization Program Manager (LPM) to design, establish, and scale an end\-to\-end global localization operation.
In this role, you will own the operational framework, TMS architecture, vendor execution, and cross\-functional alignment necessary to launch new international markets seamlessly. You will serve as the primary bridge between Product, Engineering, Design, Legal/Compliance, and external linguistic partners, ensuring the product and content scale globally without increasing operational drag or costs.
The ideal candidate possesses deep hands\-on expertise with CrowdIn Enterprise, direct experience configuring continuous localization (CI/CD) pipelines, and a strong background in defining governance models, SLAs, and terminology strategies in fast\-moving product environments.
Key Responsibilities
- Program Strategy \& Governance
- Establish the overarching localization operating model, including program intake, prioritization frameworks, RACI matrices, SLAs, and escalation pathways.
- Define and track key program performance indicators (KPIs) covering turnaround times, quality scores, cost efficiency, and release gate readiness.
- Author and maintain reusable market\-launch playbooks to streamline entry into subsequent target regions post\-launch.
- Own the setup, project architecture, permission levels, and configuration of CrowdIn / CrowdIn Enterprise.
- Partner with Solutions Architects, Localization Engineers, and DevOps to configure file parsers, API endpoints, webhooks, and direct repository/CI\-CD integrations (e.g., GitHub, GitLab, Figma).
- Set up automated QA rules, pre\-translation workflows, pseudo\-localization testing, and machine translation (MT) engine integrations within CrowdIn.
- Oversee the lifecycle of core linguistic assets, including translation memories (TM), glossaries, style guides, and terminology databases.
- Partner with Linguistic Leads and product teams to enforce internationalization (i18n) standards and string\-externalization best practices.
- Coordinate in\-context reviews (LQA), functional testing, and sign\-offs for regulated or domain\-specific content (e.g., fintech, legal, compliance).
- Collaborate with Product Managers, Content Strategists, Design Leads, and Engineering to build localization into the core software delivery lifecycle.
- Build, negotiate, and manage direct external vendor models, agency partnerships, and direct freelance linguist networks.
- Drive hypercare support during new market launches, monitoring release readiness and resolving technical or linguistic bottlenecks in real time.
- Experience: 6\+ years of dedicated experience in Localization Program Management, Internationalization (i18n), or Localization Operations within a technology or fintech environment.
- CrowdIn Mastery: Proven, hands\-on experience setting up, maintaining, and optimizing project structures, workflows, and integrations in CrowdIn or CrowdIn Enterprise.
- Experience working within Fintech, Regulated Industries, or complex compliance environments.
- Technical Aptitude: Strong understanding of software development lifecycles (Agile/Scrum), string\-based workflows, CI/CD continuous delivery models, and common file formats (JSON, YAML, XLIFF, Android XML, PO).
- Vendor \& Budget Oversight: Demonstrated track record of establishing vendor SLAs, negotiating direct contractor or agency rates, and managing localization budgets.
- Cross\-Functional Leadership: Ability to drive alignment across cross\-functional partners (Product, Engineering, Design, Legal) without direct authority.
- Proficiency with design\-to\-localization workflows (e.g., CrowdIn plugin for Figma).
- Familiarity with scripting/automation concepts (REST APIs, Python, JavaScript, Bash) or working directly with Localization Engineers.
- Working proficiency or fluency in French or other key target languages is a plus.
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