Local SEO Account Manager for Client Success & Growth

Accountabilities

• Manage end-to-end client onboarding, ensuring smooth setup, clear expectations, and strong initial engagement with services and processes.


• Serve as the primary point of contact for clients, handling communication, updates, strategy discussions, and ongoing relationship management.


• Prepare and present weekly and monthly performance reports covering rankings, traffic, leads, and campaign outcomes in a clear and client-friendly format.


• Identify upsell and cross-sell opportunities to expand client value through additional SEO services, advertising, or content solutions.


• Proactively monitor client satisfaction, address concerns, and take preventive action to ensure high retention and low churn rates.


• Coordinate with internal SEO, project management, and delivery teams to ensure timely execution of client strategies and requests.


• Support continuous account growth by aligning client goals with marketing performance and long-term optimization strategies.

Requirements

• Strong communication and relationship management skills with a customer-first mindset and ability to build trust with diverse clients.


• Familiarity with Local SEO fundamentals such as Google Business Profile, citations, local rankings, and basic digital marketing concepts.


• Experience in account management, customer success, business development, or agency-side client services is highly valued.


• Sales-oriented mindset with the ability to naturally identify growth opportunities and expand client accounts over time.


• Highly organized with strong attention to detail and the ability to manage multiple client accounts simultaneously.


• Comfortable working in a fast-paced agency environment with frequent client communication and reporting responsibilities.

Benefits

• Competitive hourly compensation ranging from $10 to $20 per hour.


• Fully remote and flexible work arrangement.


• Long-term engagement with growth potential into more senior account management or leadership roles.


• Opportunity to work with a high volume of diverse local business clients across multiple industries.


• Performance-driven environment with exposure to both marketing strategy and client growth initiatives.


• Skill development in SEO, digital marketing, account management, and sales strategy.


• Collaborative agency environment with direct impact on client success and retention outcomes.

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