Lettings Manager (Central London)
LETTINGS MANAGER \- Cozee Properties
- £ \- Competitive
- 60 Gray's Inn Road, Central London
- Office\-Based
Cozee Properties is seeking an experienced and driven Lettings Manager to lead our Central London lettings operation. This is a senior role at the heart of our business, combining hands\-on portfolio management with team leadership and business development.
You will manage and grow a mixed residential lettings portfolio, working with both UK\-based private landlords and international investors; a client base that demands polished communication, cultural awareness, and a consistently high standard of service.
Leading a small team of lettings professionals, you will be responsible for winning new landlord instructions, retaining existing clients, and ensuring every property in your portfolio is let efficiently, compliantly, and in a way that reflects the Cozee brand.
ROLE EXPECTATIONS
This role requires a confident, commercially minded leader who can balance the demands of day\-to\-day lettings management with the longer\-term goals of portfolio growth and team development.
You will take full ownership of lettings performance across your portfolio — from instruction through to tenancy start — while simultaneously coaching your team, building landlord relationships, and identifying new business opportunities.
A proactive mindset is essential. You will anticipate market shifts, manage client expectations with honesty and clarity, and continuously raise the standard of service that Cozee is known for.
WHAT SUCCESS LOOKS LIKE
- You are consistently winning new landlord instructions across the Central London market
- Your portfolio is growing — more properties, stronger landlord relationships, higher revenue
- Landlords trust your judgement, return to you, and refer others to Cozee
- Your team is performing well, developing their skills, and motivated to do their best work
- Properties are let quickly, compliantly, and to well\-referenced tenants
- Void periods are minimised and rental values are optimised for every landlord
- You are the person your clients call first — and you always have the answer
Most weeks, you will be:
- Leading and managing your lettings team — setting expectations, reviewing performance, coaching day\-to\-day
- Building and maintaining relationships with UK\-based and international landlord clients
- Carrying out lettings valuations across Central London and winning new instructions
- Overseeing the full lettings process from lead generation through to tenancy commencement
- Managing your pipeline and ensuring your team hits letting targets and conversion rates
- Handling complex client queries, negotiations and escalations with professionalism
- Ensuring all lettings activity is compliant with current legislation and Cozee's internal standards
- Monitoring market trends and feeding insight back into pricing, marketing and strategy
- Collaborating with the Property Management team to ensure seamless handovers at tenancy start
- Representing Cozee at client meetings, networking events and industry forums where relevant
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Has a strong track record in residential lettings, ideally in Central London
- Has experience leading or mentoring a lettings team, however small
- Is commercially driven — motivated by winning instructions and growing a portfolio
- Builds genuine, lasting relationships with landlords and treats every client as a priority
- Is ARLA Propertymark qualified or actively working towards qualification
- Communicates with confidence and clarity — in person, on the phone, and in writing
- Takes ownership, sets the standard for their team, and leads by example
- Understands the needs of both domestic and international property investors
- Proven residential lettings experience in a Central London market
- ARLA Propertymark qualification (or demonstrable progress toward it)
- A track record of winning new landlord instructions and growing a lettings portfolio
- Experience managing, coaching or developing a small team
- Strong knowledge of current lettings legislation: Tenant Fees Act, Housing Act, Right to Rent, deposit protection
- Familiarity with working with international investors and overseas landlords
- Experience using a lettings CRM and property portals (Rightmove, Zoopla, OnTheMarket)
- A network or reputation in the Central London lettings market is a genuine advantage
- Competitive salary, aligned to your experience and what you bring to the role
- Commission and discretionary bonus linked to portfolio growth and personal performance
- Enhanced holiday allowance above the statutory minimum, plus bank holidays
- Office\-based at our Gray's Inn Road, Central London office
- A small, supportive team with the autonomy to lead in the way that works for you
- Funded support for ARLA Propertymark qualification and continued professional development
- A boutique environment where your contribution is visible, valued and rewarded
- Plenty of company social events
At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining deep market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. Whether we are helping someone find a home, build a portfolio, or relocate to London, our focus remains the same — delivering outstanding results with care, professionalism, and integrity.
We are committed to setting new standards within the property industry through a modern, client\-centric approach rooted in innovation, collaboration, and community impact. At COZEE, our values shape everything we do: we act with integrity, treat people with respect, embrace forward\-thinking solutions, and hold ourselves accountable to the highest standards. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Every interaction — both internally and with our clients — reflects our commitment to helping people live better.
HOW WE HIRE
- Submit your CV and a short cover letter telling us why this role and why Cozee
- Initial 15\-minute introductory call with our team
- First interview with senior management — focused on your experience, approach and what you'd bring to the role
- Second interview to meet the team — an informal session to get a real feel for the Cozee culture
Job Type: Full\-time
Pay: £26,000\.00\-£32,000\.00 per year
Work Location: In person
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