Lettings Associate

Lettings Associate BTR

• Location: Multiple sites between Cambridge & Luton


• Salary: £30,000 - £32,000 + EV car + bonus + benefits


• Contract: Full-time, Permanent, Monday to Friday 9am - 5pm

Our client is a leading, well-funded organisation on an ambitious journey to become one of the UK’s largest and most trusted residential landlords. With a strong focus on customer experience, innovation, and community-building, they are redefining modern property management within the growing Build-to-Rent sector.

This is an exciting opportunity to join a fast-scaling business where you’ll play a key role in delivering a high-quality living experience to residents across a regional portfolio.

The Role

As a Lettings Associate, you will act as the face of the business across your designated region, managing the full resident journey from initial viewing through to move-out.

This is a field-based role combining elements of lettings, property management, and customer service, ideal for someone who enjoys autonomy, variety, and being out on-site.

Key Responsibilities

• Deliver a high-quality customer experience across the full resident journey, from viewings through to move-out


• Conduct property viewings, move-ins, move-outs, and mid-term inspections


• Monitor property condition, report issues, and ensure maintenance works are completed to standard


• Manage inventories, compliance checks (including Right to Rent), and system updates


• Act as the on-the-ground representative, liaising with internal teams, contractors, and stakeholders


• Support health & safety standards across developments

• Previous experience within residential lettings or property management


• Passion for delivering a high standard of customer service


• Strong communication and interpersonal skills


• Highly organised with the ability to manage your own schedule


• Comfortable working independently in a field-based role


• Calm under pressure with a proactive, solutions-focused approach


• Full UK driving licence (essential), residing in a property appropriate for EV charger installation (free)

• Competitive salary + performance-related bonus


• Company vehicle (electric) + home charger installation


• Generous pension contribution


• 24 days holiday + bank holidays


• Flexible benefits package (including retail discounts)


• Strong career progression opportunities within a growing business

This is a fantastic opportunity to join a forward-thinking organisation at a pivotal stage of growth. You’ll gain exposure to a modern, customer-focused approach to property management, with real opportunities to progress as the portfolio expands.

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