Letting Manager

Overview
We are seeking a professional and organised Letting Manager to oversee the rental process and maintain excellent relationships with tenants and landlords. The ideal candidate will possess strong administrative skills, experience with property management software such as Yardi, and a keen eye for detail. This role offers an opportunity to work within a dynamic team dedicated to delivering exceptional service in the lettings sector.

Duties

• Manage the end\-to\-end lettings process, including advertising properties, conducting viewings, and securing tenants


• Maintain accurate and up\-to\-date records using Yardi or similar property management systems


• Handle all aspects of data entry related to property listings, tenant information, and lease agreements


• Provide outstanding customer service via phone and email, demonstrating excellent phone etiquette


• Assist prospective tenants with enquiries, organise viewings, and follow up to maximise occupancy rates


• Upsell additional services or products to tenants where appropriate to enhance revenue opportunities


• Coordinate with landlords regarding property availability, inspections, and maintenance issues


• Prepare tenancy agreements and ensure compliance with relevant legislation and company policies

Requirements

• Proven experience in office administration or property management roles, ideally within lettings or real estate sectors


• Strong data entry skills with high accuracy and attention to detail


• Excellent organisational skills with the ability to manage multiple tasks efficiently


• Proficient in using Microsoft Office programmes and other relevant administrative tools


• Exceptional phone etiquette and communication skills to build rapport with clients and colleagues


• Experience in upselling services or products to clients is advantageous


• Previous administrative experience within a busy office environment is preferred


• Punjabi/Urdu Preferred


• Knowledge of Renter's Right Bill Preferred

This role offers an engaging environment for individuals passionate about property management and customer service. The successful candidate will be integral in ensuring smooth operations within our lettings department while providing outstanding support to our clients.

Pay: From £15,000\.00 per year

Work Location: In person

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