Legal Operations Manager, Process Improvement Manager, Professional Services

Legal Operations Manager, Process Improvement Manager, Senior Insurance Process Manager, Professional Services, Manchester or Liverpool

Legal Operations Process Manager / Process Improvement Manager / Senior Insurance Process Manager required to work for a fast-growing Law Firm based in Liverpool or Manchester. This will be a partially remote role and you will be expected to travel to other nationwide offices from time to time.

This individual will work across multiple functions to increase efficiency across Healthcare which is their fastest growing vertical. In order to do this, you will be covering and creating business process efficiencies across the following areas:

• Process and Service Delivery (Business, NOT IT Service Delivery) Optimisation


• Technology, Automation & AI


• Data, Reporting & Insights


• Change Management & Training


• Recruitment (devising smarter, more efficient and cost-effective future hiring plans for the Healthcare vertical)


• Budgets / Cost (overseeing budgets for the vertical, analysing where cost effectiveness can be applied)


• 3rd Party Management (building relationships with key 3rd party suppliers in order to get the best out of them)


• Shaping a Supportive & Universal Culture within the Healthcare vertical


• Insurance industry experience within the Healthcare vertical

As this is a time-critical / fee earning business, we need you to have worked closely with C-Suite and / or Partner Level stakeholders. You MUST have a background of working for an Insurance Firm or a Law Firm (other Professional Services verticals may be considered) and have first-hand experience as to how a Partnership Firm is structured and run.

Previous and proven success stories within Insurance Process Improvement along with the battle-scars to show will be expected. The firm will want to learn what you walked into, how you approached the initial position of change, how you navigated through the muddy waters…and what the outcome was!

We can look at people from Insurance Firms, Law Firms / Legal Firms in Process Improvement, Process Transformation, Business Process Change, Insurance Operations, Business & Operations-First Process Managers.

We ‘could’ even consider a lawyer / solicitor who wants to move into Business Process Operations and has some skills linked to this, or an ex-lawyer / solicitor who is in an operational role already and fancies a change. This is a less-likely scenario but one we would be open to discussing.

This is a great opportunity and salary is dependent upon experience. Apply now for more details.

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