LEARNING CONTENT DESIGNER 100%

Job description
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• Design and develop product learning content that simplifies movements, complications, materials, and craftsmanship for diverse retail audiences.


• Create storytelling‑driven learning modules that bring brand heritage, craftsmanship, and collection narratives to life.


• Develop customer excellence training programs focused on luxury behaviors, emotional intelligence, and elevated client interactions.


• Build coaching tools and learning resources to support store managers and trainers in reinforcing learning on the shop floor.


• Produce blended learning journeys combining digital, virtual, and in‑person formats for global deployment.


• Collaborate with Product, Marketing, and Retail teams to ensure content accuracy, brand alignment, and operational relevance.


• Leverage learning analytics to measure impact, optimize content, and enhance learner engagement across markets.

• Bachelor’s degree or equivalent experience.


• 3 to 5 years minimum experience in learning design, retail training, or brand education (luxury, fashion or watches preferred).


• Proficiency in Microsoft Office Suite, Adobe Suite \& LMS Platform.

• Strong skills in instructional design, storytelling, and content creation


• Ability to simplify complex technical topics and craft engaging narratives


• A passion for craftsmanship, retail excellence, and elevating the client experience


• Strong organizational skills and attention to detail

• Excellent communication skills in English; additional languages are a plus

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