via indeed · 5 June 2026 ·1 day ago

Lead ServiceNow Business Process Consultant / Business Analyst

Cognizant
London Full-time
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Role: Lead ServiceNow Business Process Consultant / Business Analyst

Employment: Full time

Location: London (Hybrid)

SC Cleared or SC Eligible

Role Overview

The Lead ServiceNow Business Process Consultant / Business Analyst will be pivotal in analysing, designing, and optimising business processes on the ServiceNow platform. This role focuses on ITSM, CMDB, CSDM, and Discovery, ensuring alignment with best practice frameworks.

Key Responsibilities

Leading business process reengineering initiatives

Defining functional requirements

Driving the adoption of ServiceNow solutions

Stakeholder \& Delivery Collaboration

The consultant will collaborate closely with stakeholders, delivery teams, and platform owners to ensure business needs are met with scalable, secure, and supportable solutions.

Process Improvement \& Documentation

The role will also oversee the development and maintenance of comprehensive business process documentation and facilitate workshops to identify improvement opportunities.

Candidate Profile

Strong expertise in ServiceNow platform capabilities, business analysis techniques, and ITIL processes is essential.

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