Lead Service Now Developer
Job Title: Service Now Engineer (Lead, senior and Mid\-level Engineers required)
Number of roles open: 6
Salary: 40,000\-60,000 depending on experience
Type: Permanent
Location: Lisbon, Portugal
Working type: Hybrid:
Together with this exciting business we are looking for talented Service Now Engineer for a new project. The business is harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
In this role, you will be the technical owner \& manage a team of developers, assign their tasks \& provide technical guidance as required.
Some of the responsibilities in the job include:
- You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
- Mentor and lead a team of developers.
- Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
- Carry out agile sprint\-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
- Reviews design and code per sprint to ensure quality.
- Creation and customization of complex workflows and custom workflow activities.
- Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
- Contribute and review user stories.
- Build and maintain technical documentation.
- Monitor health, usage, and overall compliance of ServiceNow and its applications
- Develop a keen understanding of the products we implement and client business.
- Provide production support and be able to resolve problems under pressure.
- Assists in project estimation.
- Participate in regular Knowledge Transfer sessions with ServiceNow Developers
- Stay current with new and updated capabilities of the ServiceNow Platform
- Coordinate upgrades to Production and Sub\-Production instances
- Coordinate sub\-production testing, evaluation, and regression remediation
- Participate in blueprinting workshops and contribute with documentation and effort estimation.
- Support COE in continuous development of training paths for professional advancement.
- Contribute to ongoing definition of best development and solution practices.
- Lead training workshops as mean to spread experiences gained across the practice.
- Demonstrate prior experience in leading client projects as a technical lead.
- Certified System Administrator (CSA)
- Mainline Implementor certifications (ITSM) / Implementation experience of ITSM module
- Strong hand\-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
- Hands\-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal etc...
- Excellent communication Skills for client facing roles.
- Good management, analytic, problem solving \& interpersonal skills
- Self\-motivated, Positive outlook \& result oriented
- Need to speak English fluently.
- Ideally some knowledge of Azure DevOps/ TFS / Jira / Rally Etc.
Please note that any application process that incurs a fee is more then likely fraudulent, please avoid. This application there is no fee to participate in the process.
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