Lead Project Manager

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary
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The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.

Essential Job Responsibilities

• Lead and manage client services project teams to deliver high\-quality results.


• Develop and implement client services project plans, timelines, and budgets.


• Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.


• Monitor client services project progress and make necessary adjustments to ensure timely completion.


• Provide regular updates and reports to senior management on client services project status.


• Identify and mitigate potential risks and issues that may impact client services project success.


• Foster a collaborative and productive work environment within the client services project team.

Education

• Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.


• Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.

• Required: Minimum of 5 years of experience in client services or a related field.


• Required: Experience in fast pace Agile environments and working within Highly Regulated projects.


• Preferred: Experience in leading client services project teams and managing client services projects.


• Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.


• Preferred: Law Firm Operations experience.

• Analytical Analysis


• Communication


• Customer Relationship Management (CRM)


• Customer Satisfaction


• End\-to\-End Project Management


• Leadership


• Outstanding Organizational Abilities


• Process Improvements


• Quality Assurance (QA)


• Strategic


• Team Leadership

• Required: None.


• Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Enterprise Decision Making

Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.

• Use financial and market expertise for long\-term direction


• Build strategic partnerships


• Promote a customer\-first mindset


• Allocate global resources for innovation and growth

Fosters innovation through curiosity, smart risk\-taking, and adaptability—aligning change with strategy for lasting impact.

• Promote curiosity and forward\-thinking


• Build a culture of innovation through partnerships


• Drive innovation to meet client needs


• Lead innovation with a clear vision


• Align innovation with market trends

Builds and develops inclusive, high\-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement


• Build a strong talent pipeline

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust\-based partnerships


• Nurture long\-term relationships


• Remove collaboration barriers


• Celebrate cross\-team success

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy\-in


• Align communication with organizational goals


• Guild alignment through strong engagement

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities


• Make informed decisions


• Align team goals with boarder strategy


• Empower teams to manage their own goals


• Translate vision into clear priorities


• Prepare for disruptions with strong change management

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