Lead HR Operations Specialist (h/f)- French Speaker

What to Expect
As part of the HR Operations organization, the Lead HR Operations Specialist will deliver first line support and day\-to\-day direction to the complete HR team in EMEA or other stakeholders. The HR Operations Specialist is the first point of contact for our employees and they will respond to employee inquiries, by providing support, advice, problem solving, identifying solutions and escalates as needed.

This position requires good judgment and extreme initiative and is accountable for the quality and productivity of requests. The HR Operations team acts as a bridge between employees and other departments e.g. Payroll, Benefits, Finance, HR Partners, etc.

Given the international nature of the team, we kindly request that you submit your CV in English.

What You'll Do* Serve as the first point of contact for employee inquiries and document requests, providing accurate guidance in line with HR policies and laws; manage end\-to\-end HR transactions (onboarding, transfers, terminations, data changes, etc.) while ensuring timely, high\-quality resolutions and adherence to service level agreements

• Onboarding and training of (new) team members while also serving as an escalation point for complex queries, coaching and guiding the team to improve performance and work quality


• Handle complex tickets/escalations and HR data analysis/management


• Analyze employee contact and ticket trends to drive process improvements, leading projects that streamline operations, enhanced self\-service options, and reduced inbound inquiries for a better employee experience


• Ensure HR operational processes and policies are accurately documented, compliant with employment laws, and supported by well\-maintained HR systems through collaboration with system support teams to drive continuous improvement and meet business needs


• Identify opportunities to drive projects that streamline, standardize, and encourage self\-serve within the employee journey


• Support and occasionally lead regional, cross\-functional, and cross\-regional projects and complex auditing activities, collaborating with wider HR teams to enhance efficiency and effectiveness across all employee processes

What You'll Bring* Few years of work experience in HR Administration/HR Operations; customer facing environment

• Working knowledge of HRIS, E\-Ticketing tools and absence management systems


• Basic knowledge of local laws, regulations, employment law guidelines and policies


• Must be extremely organized and detail\-oriented with the ability to handle multiple tasks or

shift priorities as needed in a fast\-changing environment

• Proven skill at handling stressful issues and interfacing with all levels of the business in a

courteous and professional manner

• Proficiency with Microsoft Office Suite


• Fluent French and English language skills

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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