Lead Business Analyst / Product Owner

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West\-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.

Responsibilities

• Co\-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work


• Build, own and continuously improve business analysis processes and ways of working across the organization


• Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams


• Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders


• Own customer communication and ensure business needs are correctly understood and represented


• Conduct business analysis in the sales and marketing domain with an eCommerce background


• Document business processes, gather and define requirements


• Perform problem definition and root\-cause analysis


• Identify improvement opportunities, propose them and drive them through to completion

• Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting


• Proven experience managing or leading a team of business/functional analysts


• Very strong problem\-solving skills: able to break down ambiguous, complex problems and drive them to resolution


• Excellent customer communication skills


• Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift


• Ownership mindset: sees improvements through from idea to completion, not just identification


• Strong understanding of delivery processes and business workflows in a B2B/eCommerce context


• Experience as a business analyst in the sales and marketing domain, with an eCommerce background


• Understanding of the 2\-speed IT model (running stable legacy systems alongside fast\-moving modernization tracks)


• Ability to promote, introduce and apply AI in day\-to\-day work to optimize processes and team efficiency

• 26 paid holiday days


• Pension plan scheme


• Disability insurance (WGA Shortfall insurance)


• Long\-term disability insurance (WIA Top up insurance)


• EPAM Employee Stock Purchase Plan (ESPP)


• Commuting to work \- costs reimbursement


• Laptop \+ corporate simcard \+ corporate mobile device (subject to certain eligibility requirements)


• Bike lease


• Employee Assistance Program


• Corporate Programs including Employee Referral Program with rewards


• Learning and development opportunities including in\-house training and coaching, professional certifications, and courses

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