Lead Business Analyst

£400 to 450 GBP

Hybrid WORKING

Location: Manchester, North West - United Kingdom Type: Permanent

Lead Business Analyst

Manchester | 2 days per week on-site

£450 per day | Inside IR35

ASAP start

We are looking for an experienced Lead Business Analyst to join a major transformation programme within a large telecommunications organisation.

This is a senior role working across Sales & Fulfilment, helping to shape customer journeys, business capabilities and the processes required to support a more scalable and consistent customer experience.

The Role

You will work across business, product and technology teams to understand complex requirements, shape solutions and drive change across a large-scale transformation programme.

Key responsibilities will include: • Mapping and improving end-to-end customer journeys and business processes.

• Working across multiple products and capabilities to identify opportunities for standardisation and improvement.


• Supporting the development of scalable sales and ordering capabilities.


• Working closely with senior stakeholders across Product, Technology, Operations and the wider business.


• Translating strategic objectives and complex business problems into clear requirements and actionable outcomes.


• Defining epics, features, user stories and acceptance criteria within an Agile environment.


• Facilitating workshops and bringing together stakeholders from multiple business and technical areas.


• Developing reusable approaches, frameworks and best practices for business analysis.


• Providing leadership and guidance to other Business Analysts where required.

We're looking for someone with: • Significant experience working as a Senior / Lead Business Analyst within a large-scale transformation environment.

• Strong experience within Telecommunications / Telco.


• Proven experience delivering complex business analysis across large transformation programmes.


• Strong understanding of customer journeys, sales processes and fulfilment/order management.


• Experience working across multiple products, capabilities and business functions.


• Excellent senior stakeholder management and communication skills.


• The ability to operate comfortably in ambiguous and complex environments, bringing structure to strategic problems.


• Strong Agile experience, including epics, features, user stories and requirements definition.


• Experience working closely with Product, Technology and Operations teams.

Location: Manchester - 2 days on-site per week

Rate: £450 per day

IR35: Inside IR35

Start: ASAP

Duration: Contract opportunity

This listing is from Reed. View original listing ↗