Knowledge Systems Lead

Accountabilities

• Own the structure, taxonomy, navigation, and overall architecture of the customer-facing knowledge base.


• Design and maintain content models, metadata frameworks, and templates that ensure consistency, scalability, and usability of information systems.


• Translate complex regulatory, technical, and product requirements into clear, structured, and actionable documentation.


• Collaborate with subject matter experts, engineers, and customer experience teams to ensure accuracy, clarity, and usability of knowledge content.


• Use customer behavior, search analytics, and content performance data to identify gaps, confusion points, and opportunities for improvement.


• Optimize knowledge systems for both human users and AI-driven retrieval, ensuring content is structured, versioned, and machine-readable.


• Improve content discoverability and usability by refining information architecture and user experience flows.


• Ensure governance standards for knowledge creation, maintenance, and lifecycle management are defined and followed.


• Support the integration of knowledge systems across product surfaces to ensure consistent guidance delivery.

Requirements

• 3+ years of experience in knowledge management, content systems, technical documentation, information architecture, or related fields.


• Experience working in complex, technical, B2B, or regulated environments, ideally involving healthcare, compliance, or enterprise SaaS.


• Strong systems thinking with the ability to design scalable structures for managing and retrieving large volumes of information.


• Excellent understanding of UX principles and how information design impacts usability and customer outcomes.


• Technical fluency with structured content systems such as Markdown, Git-based workflows, headless CMSs, or docs-as-code approaches.


• Familiarity with AI-assisted knowledge systems, structured data, or retrieval-augmented generation concepts is highly valuable.


• Ability to work closely with engineering teams and understand technical constraints and implementation considerations.


• Strong writing skills with a clear, structured, and MECE-oriented communication style.


• Comfortable handling complex subject matter and translating it into accessible, precise documentation.


• Strong analytical skills with the ability to interpret usage data and customer feedback to drive improvements.


• Excellent collaboration skills in asynchronous, cross-functional, and remote-first environments.

Benefits

• Fully remote role with flexibility across Europe and the UK.


• Competitive salary package between £70,000 – £80,000, with equity participation.


• Opportunity to shape knowledge systems at the core of a pioneering healthcare AI company.


• High-impact role influencing product usability, regulatory clarity, and customer success outcomes.


• Collaborative, mission-driven environment focused on improving global access to healthcare.


• Exposure to cutting-edge AI systems and next-generation knowledge infrastructure.


• Strong autonomy with ownership over critical customer-facing knowledge architecture.


• Close collaboration with experienced founders, engineers, and domain experts.


• Fast-growing organization with strong product-market fit and expanding global reach.

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