Kitchen Manager

Our team members are the key to our company’s success, and their health and well\-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work\-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

This individual will direct Heart of the House Cafe operations while ensuring that the business is maximizing its potential. He/She will be responsible for the financial results of the department as well as development and retention of human capital.

ESSENTIAL FUNCTIONS

1 People \- To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock

2 Guest Experience \- To provide an authentic experience that “rocks” for Hard Rock guests by adhering to proper menu specifications and attention to detail in food quality and presentation

3 Profit \- To operate a financially profitable food and beverage business operation

4 Sales \- To grow the business by using innovative sales and marketing concepts

NONESSENTIAL FUNCTIONS

1 Coordinate operations between departments.

2 Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.

3 Present a professional image to employees, guests, clients, owners and investors.

4 Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.

5 Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.

6 Develop and maintain positive relationships within the business and social community.

7 Spearhead philanthropic initiatives.

8 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.

9 Maintain low staff turnover rate and high morale.

10 Operate ethically to protect the image of Hard Rock.

11 Utilize programs designed to help Save the Planet.

CORE COMPETENCIES

1 Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus

2 Making Complex Decisions – Decision Quality

3 Getting Organized – Priority Setting; Time Management

4 Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports

5 Energy and Drive – Drive for Results; Action Oriented

6 Keeping on Point – Timely Decision Making

7 Dealing with Trouble – Conflict Management; Managerial Courage

8 Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams

9 Managing Diverse Relationships – Managing Diversity

10 Acting with Honor and Character – Ethics and Values; Integrity and Trust

11 Being Open and Receptive – Listening; Composure; Approachability

12 Hiring and Staffing

REQUIREMENTS

MINIMUM

1 Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital.

2 Strong leadership behaviors coupled with the technical skill set to drive the business toward success.

3 Proven track record of making high quality decisions and the ability to make complex decisions.

4 Adherence to health/safety, food safety and alcohol consumption regulations.

5 Applicable standard of education is required.

LANGUAGE SKILLS

1 Must possess strong communication and listening skills, excellent speaking, reading and writing.

2 Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

3 Ability to effectively present information in one\-on\-one and small group situations to customers, clients, and other employees of the organization.

4 Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

Managers are expected to be able to perform the job functions with reasonable accommodation.

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