Key Account Operator

Job Purpose Supporting the Key Account team with the coordination of ocean imports, whilst managing the movement of freight between destinations using both internal and third-party resources.

Duties & Responsibilities

• Receiving and processing customer requirements, creating job files in the internal freight system and ensuring all information is entered accurately.


• Entering costs and charges onto completed job files to ensure customers are invoiced correctly and on time.


• Working with the finance team to resolve any invoice queries.


• Arranging the transportation of freight in the most cost-effective way, whilst meeting customer requirements.


• Planning deliveries and carrying out the necessary checks in advance to ensure goods arrive on time.


• Managing releases from shipping lines, obtaining required authorisations and ensuring all payments and invoices are handled appropriately.


• Supporting PO management and producing reports for key customers.


• Taking on any additional duties as reasonably required to support the wider business.

• Strong customer service and communication skills, both written and verbal.


• Proactive, commercially aware and highly organised.


• Excellent attention to detail with the ability to manage multiple priorities under pressure.


• A collaborative team player who builds strong relationships internally and externally.


• Calm and flexible when working to deadlines.


• Self-motivated and eager to develop through experience and training.


• Able to work independently with minimal supervision.

• Minimum one years' experience in a shipping or freight forwarding role.


• Working knowledge of Destin8 and CNS systems.


• Proficient in Microsoft Office.


• Thorough understanding of Incoterms.

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