Key Account Manager (human)

Your Mission \& Challenge
-----------------------------

• Own and manage strategic relationships with our most important enterprise customers


• Serve as the primary point of contact for executive stakeholders at the C\-level and VP level


• Independently drive renewal, upsell, and account expansion initiatives


• Develop and grow customer relationships through a structured, long\-term account strategy


• Identify opportunities to increase customer value, adoption, and revenue growth


• Collaborate closely with Pre\-Sales, Product, and Customer Support teams to ensure customer success


• Drive customer satisfaction, retention, and long\-term partnership success


• Analyze customer needs and develop tailored growth and success strategies


• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets


• Play a key role in helping establish NEURA Robotics as a leading global robotics company

• 4\+ years of experience in customer\-facing roles within technology, SaaS, robotics, automation, or related industries


• Proven experience managing and growing strategic customer accounts


• Experience driving renewals, upselling, and account expansion initiatives


• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking


• Strong stakeholder management skills with the ability to engage senior decision\-makers


• Excellent cross\-functional collaboration and project management capabilities


• Experience working with customer health frameworks and structured account management methodologies


• Data\-driven approach to portfolio management and customer growth strategies


• Strong commercial mindset with the ability to identify and execute revenue growth opportunities


• Ownership mentality and a proactive, customer\-centric approach

Diese Anzeige stammt von indeed. Originalanzeige ansehen ↗