Key Account Manager

ABOUT US

Avensys is the UK’s largest independent bio\-medical engineering company. We are medical device experts and we’re proud to play our part assisting healthcare providers across the UK and abroad. Our offering is simple, we can take care of all of your medical device needs including supply, maintenance, resale/disposal and training – leaving our customers to focus on providing excellent patient care.

Independence means that we are not aligned with any particular manufacturers, and consequently, we only ever seek to provide the best service for our customers. We make sure that devices are kept in service and that any device procured through Avensys is the one that best suits our customers requirements – not the one that works best for us.

When dealing with medical devices, mistakes can cost lives, which is why our culture puts staff training at the forefront of what we do. We believe providing first\-class training to our employees empowers them to provide the premium, reliable service that we strive for and is the best way to guarantee patient safety. We are dedicated to providing the highest quality service in the industry.

As an ISO9001, ISO13485 and ISO14001 accredited company, you can rest assured that our processes, environmental credentials and systems infrastructure are of the highest standard and that you will receive industry\-leading services, excellent communication and total regulatory compliance.

We have an exciting opportunity for an experienced Key Account Manager to join our Sales Team. This role is based at our Head Office/Field.

THE ROLE

Responsible for nurturing and expanding relationships with existing contracted customers, ensuring high levels of satisfaction, retention, and revenue growth. This role focuses on strategic account management, identifying upsell and cross\-sell opportunities within the current customer base, and driving long\-term value through tailored solutions and proactive engagement.

KEY RESPONSBILTIES

• Key account management of assigned customer contracts


• Develop and deliver a strategy that delivers sales, margin, customer numbers and customer loyalty across customer base


• Develop a full understanding of the company's market position, customer trends, and competitors' positioning


• Use internal tools to facilitate accurate monthly reporting, as required, on business performance and strategy implementation, such as business growth/expansion


• Building strong relationships with key stakeholders, your team and senior management, providing support as require


• Advise on key business decision.


• Achieving set revenue targets/sales for existing business


• Maintain prospect funnel to point of signing or handed to Solution Sales Manager Identify and complete tender opportunities


• Implementation Meetings with other managers for new customers across the business to ensure information is disseminated


• Updating Contract information when required and sending to relevant departments (New Start Forms) and updating on CRM


• Producing contract document for new and renewal customers


• Quotes inbox to be managed Quotation support for ad\-hoc Contract enquiries

• Excellent networking and communication skills


• Excellent written and verbal skills. Self\-motivated


• Organised with excellent time management skills


• Knowledge of Bio Medical engineering is desirable


• Substantial sales experience in a similar environment


• Selling and negotiation skills. Business/ Sales related degree or other qualification is desirable


• Knowledge of ISO9001:2015, ISO13485:2016 and ISO 14001:2015 Quality Management Systems

Contract Term: Permanent Hours of Work: 37\.5 per week, Monday to Friday \- 1 hour unpaid lunch break

Annual Leave: 25 days holiday \+ bank holidays (rising with service to a maximum of 28 days)

Salary: dependent on experience

Benefits: Pension scheme, Cycle to Work Scheme, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.

You will be required to proof of right to work in the UK.

If you think you could be the right person to join our friendly team, we would love to hear from you

A Note from Us Due to the high volume of applications, we may not be able to offer individual feedback. However, if your application is successful, you’ll be contacted within seven working days.

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