Key Account Manager

Key Account Manager

UK South (Hybrid / Remote – 1–2 days per month in office)

£55,000 – £65,000 + Benefits

We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.

Key Responsibilities

• Manage and develop long-term strategic relationships with key customer accounts.


• Act as the primary commercial contact for a portfolio of high-value clients.


• Build and maintain account development plans aligned to customer objectives and business priorities.


• Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.


• Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.


• Identify opportunities for account growth including upselling, cross-selling, and contract expansion.


• Develop and manage revenue and growth plans across assigned accounts.


• Lead contract renewals and commercial negotiations.


• Proactively identify and mitigate risks relating to customer retention and satisfaction.


• Support the continuous improvement of account management processes and best practices across the business.

• Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.


• Strong experience working with Microsoft Dynamics 365 Business Central environments.


• Proven ability to manage complex customer relationships involving multiple stakeholders.


• Strong commercial awareness with experience driving account growth and customer retention.


• Strategic mindset with the ability to focus on long-term customer value.


• Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.


• Highly organised with strong prioritisation and account management capabilities.


• Comfortable working autonomously and taking ownership of customer outcomes.


• Experience using HubSpot CRM would be advantageous.

• Competitive annual leave entitlement, including your birthday off.


• Pension scheme available from day one.


• Critical Illness and Death in Service cover.


• Electric Vehicle Salary Sacrifice Scheme.


• Employee Assistance Programme.


• Ongoing professional development and Microsoft certification training.


• Modern, digitally focused working environment with access to the latest Microsoft technologies.


• Supportive company culture with a strong focus on wellbeing and employee development.

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