Key Account Executive

We are looking for a proactive and customer\-focused Key Account Executive to join our team. This role will be dedicated to managing one of our key customer accounts, ensuring exceptional service, efficient order processing and smooth day\-to\-day account coordination.

Working closely with the Sales, Technical, Customer Service and Logistics teams, you will play a vital role in maintaining strong customer relationships, coordinating deliveries, managing stock levels and resolving customer service issues quickly and professionally.

Key Responsibilities

• Managing the day\-to\-day operations of a customer account


• Processing daily customer orders accurately and efficiently


• Coordinating deliveries and ensuring orders are fulfilled on time


• Monitoring and helping control stock levels to support customer demand


• Handling inbound customer calls and responding promptly to emails


• Assisting with customer service\-related issues and ensuring timely resolution


• Arranging replacement goods and coordinating stock availability where required


• Liaising with internal departments to investigate and resolve customer queries


• Taking ownership of customer issues through to completion while maintaining high customer satisfaction


• Accurately updating customer information and case details within company systems, including HubSpot CRM


• Following company processes and procedures in line with operational standards


• Conducting follow\-up communication with customers to ensure successful outcomes and satisfaction


• Supporting KPI targets and contributing to continuous service improvements


• Maintaining calm, professional and solution\-focused communication at all times

Skills \& Experience

• Excellent written and verbal communication skills


• Strong organisational and multitasking abilities


• Ability to work under pressure and meet deadlines


• Excellent problem\-solving and prioritisation skills


• Strong attention to detail and accuracy


• A positive and collaborative team\-player attitude


• Ability to take ownership and responsibility for tasks and customer relationships


• Previous account management, customer service, logistics, or order processing experience beneficial


• Experience using CRM systems such as HubSpot desirable but not essential


• Customer Service NVQ Certificate/Diploma advantageous but not essential

What We Offer

• Competitive salary with progression after successful probation


• Opportunity to manage a key customer account within a growing business


• Supportive and collaborative working environment


• Ongoing training and development opportunities


• A varied and fast\-paced role with genuine responsibility

If you are highly organised, customer\-focused, and enjoy building strong client relationships while coordinating operations effectively, we would love to hear from you.

Pay: From £30,000\.00 per year

Benefits:

• Company pension


• Free parking


• Private medical insurance

Work Location: In person

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