Key Account Director

KEY ACCOUNT DIRECTOR - ONSITE - WEYBRIDGE - UP TO £125k + BONUS + CAR

Robert Half are thrilled to be working with a long-standing client in their search for a permanent Key Account Director, offering up to £125,000 + 10% bonus + car!

This is a pivotal leadership role overseeing the delivery of Technical Services, Projects, Soft FM, Catering, Security, and Workplace Services across multiple sites. You'll be responsible for building long-term client partnerships, driving operational performance, and leading a high-performing team to deliver exceptional service standards, compliance, and commercial success.

Key Details:

• Job Title: Key Account Director


• Salary: £110k - £125k, DOE, + 10% bonus + car


• Location: Weybridge


• Working pattern: Full-time, 4 days onsite, 1 day remote

Responsibilities:

• Leading the overall strategic direction and operational performance of a major account.


• Managing senior client relationships and ensuring excellent customer satisfaction.


• Driving service delivery across hard and soft FM operations.


• Taking ownership of budget management, profitability, and commercial performance.


• Leading technical compliance and health & safety across the estate.


• Overseeing major infrastructure and project delivery programmes.


• Developing and implementing operational procedures for complex technical environments.


• Managing subcontractors, suppliers, and procurement relationships to ensure best value.


• Building, developing, and mentoring high-performing operational teams.


• Ensuring KPI delivery, continuous improvement, and operational resilience.

Requirements:

• Proven senior leadership experience within Facilities Management or integrated services.


• Strong commercial and P&L management experience.


• Experience managing large, complex, multi-service contracts.


• Excellent stakeholder management and client relationship skills.


• Strong understanding of technical compliance, operational risk, and HSEQ standards.


• Experience within critical, technical, or regulated environments is highly desirable.


• A strategic thinker with a collaborative and solutions-focused approach.


• Strong people leadership skills with experience developing high-performing teams.

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