Kenmare Crew Team Lead (Part-Time)

Location

Reports To Store Manager

Contract Type Permanent/Fixed Term

Working Arrangements/Pattern Full\-Time/Part\-Time, XX hours

About us

*Who are we?*

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and

more fun with those we love. We are Made for Life.

*Our mission statement:*

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

*Our Product formula:*

Considered style. Trusted Quality. B Corp certified.

We are proud to have featured in the Sunday Times top 10 best places to work 2025 and best

places to work for women 2025\.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality

within our workforce to ignite an inclusive foundation for us all to build from and truly connect

with our customers, colleagues, and communities alike. You play a key part in creating an

environment free from prejudice, racism, sexism, harassment, bullying and any other form of

marginalisation in our workplaces.

Role Summary

As Crew Team Lead, you will support the Store Management in leading the team to deliver

exceptional customer experiences, drive profitable growth, and uphold operational excellence.

You will play a key role in team development, store standards, and ensuring omnichannel service

delivery. You will help protect the integrity of the store, team, and brand by adhering to all

company policies and procedures.

Role Responsibilities

• Provide exceptional service. Offering styling advice and product recommendations and

leading by example.

• Delegate tasks effectively and ensure daily tasks are completed to brand standards


• Motivate the team to meet store KPI targets and maintain a positive work environment


• Support with onboarding and training new team members


• Responsible for opening and closing the store, including securing premises, setting up

the tills and completing end of day cash reconciliation.

• Process sales, orders, and refunds efficiently at the tills. Resolve customer issues

confidently and escalate when necessary.

• Support stock replenishment and ensure timely processing of deliveries.

Crew Team Lead

Job Description

Sensitivity: General

• Maintain high standards of housekeeping and store presentation.


• Stay informed about company activity, promotions, and product launches.


• Support floor moves, sale setups, and seasonal events.


• Adhere to all company policies, procedures, and GDPR requirements.


• Capture customer data at point of sale, to support widening our brand data base.


• Represent the brands values through behaviour, communication and presentation.


• Align self to companies social and environmental mission and champion any actions that

you can directly impact at all times’

Skills and Experience

• Proven ability to lead and motivate a team.


• Experience in customer service and retail operations.


• Strong understanding of POS systems and operational procedures.


• Excellent communication and organisational skills.


• Positive, proactive, and confident in taking initiative.


• Ability to work effectively in a fast\-paced environment.


• Strong time management and prioritisation skills.

Role Competencies

• Customer service and resolution.


• Team leadership and development.


• Operational efficiency and compliance.


• Commercial awareness and decision\-making.


• Health \& safety and loss prevention.


• Communication and adaptability.


• Time management and prioritisation.


• Align with the company’s sustainability mission and actively champion relevant actions

Collaboration and Deliverables:

Collaboration External Agency or Consultant

• External Supplier


• NEXT Business Partners


• FatFace Directors


• Store Teams


• Internal Product Teams (Design, Buying, Merchandising)


• Internal Support Teams (Finance, IT, Retail Operations, People, Compliance, Property)


• Internal Creative Teams (Marketing, Creative, Studio)


• Industry Networking

Deliverables Department Spend vs Budget

• Team Performance and Development

Crew Team Lead

Job Description

Sensitivity: General

• Compliance and Governance Requirements


• Commercial Reporting


• Project Delivery


• Timelines and Deadlines


• Resource Planning

FatFace Benefits:

Financial \& Protection Benefits

• Sick pay allowances


• Critical Illness Income protection/ Death in service (for salaried colleagues)


• Pension scheme – with net deduction and salary sacrifice options


• Dental insurance (colleague funded)

Discounts \& Perks

• 60% off FatFace products


• 25% discount at Next stores (across full price products)


• O2 phone discount


• Discounted gym membership


• Cycle to Work scheme (for salaried colleagues)


• EV vehicle scheme (for salaried colleagues)


• Perkbox – our online platform offering:

o Day\-one access

o Exclusive brand discounts

o Wellbeing content

o Home workouts and more

Health \& Wellbeing

• Specsavers eye care scheme

o Eye tests and contributions to glasses

• Free period products


• EAP support 24/7 via UNUM, Retail Trust, and Fashion \& Textiles Support

Learning \& Development

• THRIVE – our learning management system:

o Day\-one access

o 1,000s of learning resources

Time Off \& Leave

• 25 days holiday plus bank holidays


• Sabbatical leave (in line with service)


• Enhanced family\-friendly policies – including enhanced maternity leave


• Flexible Working Opportunities – flexible working requests can be made from day one of

employment and are considered on an individual basis.

Additional Perks

• Refer a Friend scheme

Crew Team Lead

Job Description

Sensitivity: General

We are committed to building a diverse and inclusive team. If you’re excited about this role but

your experience doesn’t align perfectly, we encourage you to apply — you might be just the right

fit.

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