Junior IT Support
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Junior IT Support Analyst to join the growing business based in Lincoln.
The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Junior IT Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications so to be able deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed to contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools.
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
- Preferable background from an IT Support, customer service or a telephone service based role
- A background in application or software support would be highly advantageous however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
If interested we would love you to apply.
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