Junior IT / AV Service Engineer - London
Lorien
London
Full-time
GBP 27,000 – 35,000
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Junior IT / AV Service Engineer - Basingstoke / Sunbury (split-site) - £27,000 - £35,000 + benefits We're working with a leading technology services provider supporting a high-profile enterprise environment, and we're looking for a Junior IT / AV Service Engineer to join the team.
This is a great opportunity for someone early in their career to build hands-on experience across IT support and Audio Visual (AV) technologies, particularly within modern collaboration environments.
What you'll be doing • Providing remote support for AV and IT issues (Teams rooms, conferencing tech, endpoints)
- Troubleshooting audio, video and connectivity problems for end users
- Managing support tickets (phone, email, IM)
- Supporting engineers with installations and upgrades (testing and staging kit)
- Monitoring systems and responding to alerts
- Maintaining accurate asset and system records
- Working closely with on-site engineers and third-party suppliers
- Exposure to Microsoft Teams / video conferencing tools
- Basic knowledge of hardware, PCs or AV equipment
- Strong troubleshooting mindset and customer service skills
- Interest in AV / collaboration technology (training provided)
- Willingness to work across both Basingstoke & Sunbury sites
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